Technical Program Manager II

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP (#AzCXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

We are the Azure Customer Experience (CXP) team, and we are looking for a Technical Program Manager II to join our team to help drive the next generation of customer care, trust, reliability, engagement, and observability experiences. 

We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.  

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Technical Program Manager II on our team, you will have a direct and clear impact on our products and customers.  In this role, you will work closely with talented engineering, design and data science teams, collaborate with a diverse set of stakeholders across Azure, and design, deliver, and iterate on new tools, applications, and Azure features.

• Listening to customers (internal and external) to understand their scenarios and challenges
• Driving broad initiatives across Azure and CXP
  Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies
• Creating product/feature specifications with visual and written designs
• Partner with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on privacy compliance and excellence.
• Provide hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices

Other

• Embody our Culture  &  Values 

Qualifications

Minimum/Required Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development 

• OR equivalent experience. 

• 1+ year(s) experience managing cross-functional and/or cross-team projects. 

Additional Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• 4+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations i