Technical Program Manager - Digital Operations and Transformation

Job Title: Technical Program Manager – Digital Operations and Transformation 

Location/ Division/ Specific Information: Austin TX (Hybrid/Remote)/P04

Business Unit: Jabil Intelligent Infrastructure 
Job Family: Project / Program Management 
 

How Will You Make an Impact?- 

The Program Manager –  Digital Operations and Transformation is responsible for leading the global strategy, execution, and transformation of enterprise resource capacity planning capabilities across Jabil engineering organizations within Intelligent Infrastructure. 

This role operates at a strategic level, driving alignment between business priorities, engineering demand, workforce planning, and financial targets. The Program Manager partners with senior leadership across Engineering, Program Management, Finance, and Business Operations to establish scalable planning frameworks, enforce data integrity, and deliver actionable insights that enable confident portfolio decisions. 

This position requires strong program leadership, deep expertise in resource capacity management, and the ability to influence global stakeholders to adopt standardized tools and processes (e.g., Tempus Resource) that improve visibility into demand, capacity, and execution readiness. 

What Will You Do?- 

• Own and lead the global resource capacity management program, including strategy, roadmap, governance, and execution 

• Drive enterprise adoption and standardization of resource planning tools and processes across engineering organizations 

• Act as the “voice of the customer” by translating customer needs into our digital capabilities, tools, and business operations 

• Partner with senior engineering and business leaders to align demand, capacity, and workforce planning to business priorities and long-term strategy 

• Establish and enforce global planning cadences (monthly, quarterly, long-range), ensuring consistency and accountability across organizations 

• Provide executive-level insights into capacity vs. demand, utilization trends, and portfolio risks to support decision-making 

• Lead scenario planning and trade-off analysis to optimize resource allocation across competing priorities and programs 

• Identify structural capacity gaps (skills, geography, labor types) and partner with leadership on hiring, redeployment, or outsourcing strategies 

• Ensure high data integrity across all resource planning systems, including resource attributes, project demand, and allocation data 

• Drive integration of resource planning with financial planning processes, in