Technical Program Manager, Developer Experience

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

Harness is seeking an experienced Technical Program Manager (TPM) to drive the successful onboarding, adoption, and growth of Developer Experience swimlane for our customers. This role requires a deep understanding of the Software Development Lifecycle (SDLC) and the ability to analyze, measure, and optimize software engineering processes.

As a TPM for Developer Experience, you will be responsible for leading metrics-driven programs, enabling organizations to adopt a data-driven approach to engineering excellence, and providing technical and strategic guidance to customers. Your role will be instrumental in helping customers identify and eliminate bottlenecks in their SDLC, create insightful engineering metrics programs, and drive long-term adoption success.

If you are passionate about developer productivity, software engineering insights, and program management—and enjoy working at the intersection of technology, data, and customer success—this role is for you

About the role

1. Onboarding & Adoption

• Lead a structured onboarding program (<2 months) to ensure seamless implementation.
• Drive a long-term adoption strategy (<1 year) by helping customers define, track, and measure key engineering metrics for success.
• Act as the technical point of contact for customers, guiding them through the adoption journey, addressing technical questions, and ensuring they gain maximum value from our modules.
• Work closely with customers to identify key bottlenecks in their SDLC and define metrics-driven solutions.

2. SDLC Expertise & Metrics-Driven Leadership

• Demonstrate deep understanding of SDLC processes, including phases, common pain points, and challenges in identifying bottlenecks.
• Help customers analyze their SDLC workflows and implement data-driven improvements to enhance engineering efficiency.
• Leverage Software Engineering Insights (SEI) to provide actionable recommendations for improving developer productivity, lead times, and software delivery performance.
• Advocate for a metrics-driven engineering culture, enabling organizations to make data-backed decisions for continuous improvement.

3. Program Management & Developer Experience Initiatives

Lead key programs, including:

• Engineering Metrics Program – Educate customers on best practices for tracking developer productivity metrics.
• Hackathons – Drive innovation by organizing hackathons focused on engineering insights and DevEx improvements.
• Lunch & Learn Sessions – Conduct training sessions to increase adoption and awareness.
• Self-Paced Training & Certifications – Develop resources to help customers upskill their teams on SEI and developer productivity best practices.

4. Customer & Internal Engagement

• Serve as the first point of contact for customers, managing Zendesk communications, scheduling, and product demos.
• Provide technical consultation to help customers derive actionable insights from dashboards and reports.
• Work closely with internal teams (engineering, product, sales, and customer success) to ensure alignment and smooth execution of thier initiatives.

5. Documentation & Reporting

• Maintain thorough documentation with structured updates, next steps, and a long-term vision for module growth and customer adoption.
• Own Executive & Business Reviews, including:
• Domo dashboards for insights into