Technical Program Manager 4

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

Technical Program Manager responsible for leading teams in the development and productization of advanced software products and Knowledge Management systems for Lam's Service Business. Also responsible for maintaining and updating existing and new business process systems, software, hardware and process architecture into a long-term stable/scalable set of systems to support engineers and customers located around the world. The successful candidate will be expected to develop a strong understanding of business needs and be able to seamlessly translate them into requirements and user stories. Direct work in program management and working with business development, product marketing, product management and technical teams will be required.

What You’ll Do

Proficient ability in leading, running, overseeing, and directing medium/large programs and projects for internal and external end-users from discovery through maintenance and support:

• Own the program manager responsibilities for the overall outcome and delivery of the program
• Drive accountability reporting preparation and execution to stakeholders including executive management
• Create strategies for risk management including contingency planning and risk mitigation for the programs/projects supporting
• Planning and scheduling project goals, milestones, deliverables and dependencies
• Identifying & solving project issues effectively, managing conflicts with local and globally distributed groups, escalating issues when required
• Self-motivated & takes initiative: able to get integrated quickly with the company and find areas for improvement & support to add value
• Actively listens, participates, and leads project team activities
• Takes ownership of assigned tasks with responsibilities of instituting and participating in corrective actions to ensure closure / resolution. Able to make decisions appropriate within grade level and responsibility and escalates decisions in a timely manner that are outside of grade level
• Experience in Agile Frameworks and methodologies such as SAFe
• Ability to traverse the project, program, and portfolio tiers as well as make constant assessment of feature pipeline, work done and work quality to support decision making on release delivery schedule
• Leads concept and feasibility for new methods, processes, software, or specifications leading to the resolution of complex problems
• Responsible for detailed analysis, diagnosis and problem solving
• Collects data, analyze results, generate reports, provide recommendations, and present findings to management teams
• Excellent communication and presentation skills required. Able to draft communications to large audiences, and ability to communicate to executive level

Who We’re Looking For

Minimum Qualifications:

• Bachelor’s degree with 5+ years of experience; or Master’s degree with 3+ years’ experience; or a PhD; or equivalent experience.
• 3+ years of continuous improvement or technical program management
• Must be able to travel up to 10% travel required to understand field user's needs and requirements
• Proven ability to make decisions resulting in the successful implementation of technical process or operational changes
• In-depth knowledge of business process development / controls and mapping work-item execution status to organizational objectives
• Must have Change Management experience
• Required tool experience:
  • Use of Jira/Confluence or equivalent

Preferred Qualifications

• Experience in or knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus
• Knowledge of Progra