Technical Program Coordinator

The role of the Technical Program Coordinator is to coordinate and maintain travel, hotel accommodations and transportation logistics for each assigned POD TOD, TOM, Environmental Manager, Electrical Manager, Hotel Superintendent, Safety Manager and ATOM, including any general contractor and vendors needed for technical operations. The coordinator is accountable for managing all cabin, travel, and shipboard resource requirements for each assigned POD. The Technical Program Coordinator will works to build and develop strong relationships with various vendors and maintains guidelines and procedures that meet set policies and service standards.

Essential Functions: 

• Arrange all travel for general contractors/vendors including but not limited to:  Flights, hotels, local transportation. Liaison between ship / vendor / office. Manages all communications for onboarding of technicians. 
• Manage all email communication & correspondence to local agents for work permits, travel letters, joining letters, OK to board letters, clearances for operations with local authorities, coordination of ground transportation as needed.  Formal letters required by local authorities to justify means of entry/fees charged.
• Prepare and track letters issued to vendors for individual contractors to obtain proper visas and immigration documents in order to request B1/B2 work visas for entry to USA.   
• Assist both CCL Technical Ops team.  Maintain EBL system updated with most recent migratory status/numbers and visa requisites.  Send notifications to shipboard team as visitors are added.
• Collect individual passport and confidential information for each traveling technician.   Maintain CPS system updated.  Provide passport details to ships and agents as needed.   
• Manage crew cabin requests for POD as needed.   Request and track cabin status in cabin portal. Maintain request with joiner personal information as it is received.  Continuously update needs based on number of joining contractors and change of dates as needed.   Provide ships with completed information 15 days prior to joining as mandated by policy.  Request guest cabins as needed.     
• Work with key internal stakeholders including travel dept/shipboard HR/cabin team/Hotel refurb/Marine Ops. 
• Coordinate packages to be sent onboard including all pertinent ship certificates, as needed   

Qualifications:

• Associate’s degree in Project Management / Business Administration
• 2+ years of coordinating travel or event management, customer service preferred
• Experience with Microsoft Office, Outlook, Word, PowerPoint and Excel
• Good understanding of ship operations, familiarity with visa types/requirements highly preferred. 

Knowledge, Skills and Abilities:

• Ability to thrive in a fast-paced environment, while prioritizing workloads. Excellent interpersonal skills and the ability to work with various teams. Problem-solving skills to research and resolve discrepancies. Strong attention to detail. Outstanding written and oral communication skills.  Strong organizational skills and proven ability to manage multiple priorities concurrently. Geographical knowledge required.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate controlled environment with minimal safety/health hazard potential.

The range for this role’s base salary is $20.00 - $23.08 per hour.  Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan.  Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.  Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match