Technical Product Specialist

Company Description

Miller is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture, and marine applications. Headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (acquired in 1993). Miller Electric maintains its industry leadership by setting the standard for reliability, quality, and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people. Fun fact: Niels Miller started the company in his little garage; similar to Jeff Bezos and Steve Jobs!

Job Description

Do you want to use your technical knowledge and communication skills to make an impact?

Miller Electric, an ITW company, is seeking a Technical Product Specialist to join our marketing team within the Welding Accessories and Cutting Division.  We are looking for someone eager to dive deep into our technical products and services in this customer-facing role.

As the Technical Product Specialist, you will drive sales by actively listening to customer needs, analyzing product features, and offering tailored support. By partnering with the Engineer, Marketing and Sales teams, you will ensure smooth customer transactions and elevate the overall product experience, building long-lasting partnerships and achieving successful sales outcomes in our fast-growing weld environmental solutions segment of the division.

How you will make an impact:

Customer Engagement

• Collaborates with internal sales team, distributor partners and end-users to understand customer requirements.
• Prepares and delivers technical presentations to communicate the company’s products value propositions, performance and services to customers.
• Helps customers understand product installations requirements through onsite discovery visits.
• Solicits and documents client feedback. Evaluating the data to further enhance customer experience satisfaction and drive new strategies.
• Trains other internal and external stakeholders on the technical aspects of the company's products and services.

Technical Design

• Designs layouts for equipment needs and system requirements for customers using AutoCad.
• Works with suppliers to communicate lead times and identify solutions.

Cross Functional Collaboration

• Collaborates with project coordinator, sales, marketing and engineering teams.
• Identifies areas for improvement and communicates issues to key stakeholders including leadership.

What you need to do to be successful:

• Communication - Utilizing exceptional interpersonal and customer service skills to share technical information effectively to stakeholders and customers with various familiarity with the product.
• AutoCad Proficiency - Creating and modifying detailed drawings for customer installations and custom applications using AutoCad.
• Problem-Solving - Demonstrating excellent technical and problem-solving abilities to address and resolve issues efficiently.
• HVAC/Industrial Ventilation Knowledge – willing to learn basic principles of HVAC/industrial ventilation to design and layout ductwork as well as other components.
• Leadership and Teamwork - Exhibiting strong leadership and teamwork skills to collaborate effectively with colleagues and lead projects.
• Sales and Customer Relationship Management - Use customer relationship management and sales skills to enhance customer interactions and drive business growth.

• Travel up to 25% for customer site for installs with other responsibilities.

Qualifications

• Minimum associate’s degree in engineering, marketing, business administration, or related field.
• Experience with AutoCad to create and modify drawings for customer installation and custom applications.

Additional Information

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

ITW is an equal opportuni