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Technical Product Manager, User Management
EllevationUKRemotefull_timeVerifiedPosted 6 May 2025
About the role
Over the last 10+ years, Ellevation Education has built a thriving business serving the administrators, specialists, and teachers who support English Learners (ELL) at public schools across the US. Today, over 1,800 school districts use our software to manage their EL programs and drive key outcomes for students. We are a successful, rapidly-growing business with a real mission—helping ELLs achieve their highest aspirations.
In addition to our solutions for school district staff, we are currently making a series of investments across our product suite to serve both students and their families directly. To support these new user groups, Ellevation is working to make login even more secure and seamless. As the Product Manager, you will play a key role in expanding Single Sign On (SSO) capabilities and continuing to improve our authentication security posture across the entire product suite.
Alongside an engineering peer, you will co-lead the User Management team within our Platform org, whose mission is to enable and empower Ellevation to efficiently and safely scale our product offerings. As a technical Platform PM, you will not only consider the experience of our end users, but also support the needs of internal product teams that plug into your identity & access platform. To deliver value to these users, you will weigh tradeoffs around short-and long-term investments, finding ways to navigate around technical limitations to achieve outcomes. You will drive an experimental and iterative approach to solving key problems.
At Ellevation, Product Managers are responsible for working cross-functionally to ensure success across the end-to-end product life cycle, from discovery to delivery, to ensure the work of the product organization has a positive impact on our customers and on our company. This involves deeply understanding the business and developing relationships across the organization. Importantly, this means creating opportunities for others to plug in to your work and ensuring stakeholders understand what you are doing, why you are doing it, and that you have factored their ideas and/or concerns into that thinking.
Product CultureWe are organized into small product teams that focus on key problems to solve in the context of a specific domain. We focus on outcomes over output. Our teams are empowered to research, prototype, and solicit user feedback to validate hypotheses. We engage users early and rapidly iterate so that the end result is a high-confidence, high-value product. We aim to foster an environment where we have the runway to experiment and learn from failure while tackling tricky challenges.
Our teams are cross-functional in that they are made up of members of Product (Product Manager, UX Designer) and members of Engineering. Product and Engineering work hand-in-hand together—we call ourselves DevPro, and in fact, we rarely meet in isolation.
Clear vision and strong strategy are core principles within the Product organization. We value product managers who fully own the long-term vision—knowing where we are going and importantly why it matters for our customers. As strategy is meant to evolve, you will need to constantly identify increments, spot and mitigate risks, and position your team to meet the needs of the business on the way there.
We celebrate being accountable to outcomes, which means signing up to pursue that vision by knocking down obstacles that get in the way. This looks like conducting experiments which throw off learnings, adjusting strategy based on those learnings, and delivering products to end-users that change behavior and drive real value for the business.
In addition to our solutions for school district staff, we are currently making a series of investments across our product suite to serve both students and their families directly. To support these new user groups, Ellevation is working to make login even more secure and seamless. As the Product Manager, you will play a key role in expanding Single Sign On (SSO) capabilities and continuing to improve our authentication security posture across the entire product suite.
Alongside an engineering peer, you will co-lead the User Management team within our Platform org, whose mission is to enable and empower Ellevation to efficiently and safely scale our product offerings. As a technical Platform PM, you will not only consider the experience of our end users, but also support the needs of internal product teams that plug into your identity & access platform. To deliver value to these users, you will weigh tradeoffs around short-and long-term investments, finding ways to navigate around technical limitations to achieve outcomes. You will drive an experimental and iterative approach to solving key problems.
At Ellevation, Product Managers are responsible for working cross-functionally to ensure success across the end-to-end product life cycle, from discovery to delivery, to ensure the work of the product organization has a positive impact on our customers and on our company. This involves deeply understanding the business and developing relationships across the organization. Importantly, this means creating opportunities for others to plug in to your work and ensuring stakeholders understand what you are doing, why you are doing it, and that you have factored their ideas and/or concerns into that thinking.
Product CultureWe are organized into small product teams that focus on key problems to solve in the context of a specific domain. We focus on outcomes over output. Our teams are empowered to research, prototype, and solicit user feedback to validate hypotheses. We engage users early and rapidly iterate so that the end result is a high-confidence, high-value product. We aim to foster an environment where we have the runway to experiment and learn from failure while tackling tricky challenges.
Our teams are cross-functional in that they are made up of members of Product (Product Manager, UX Designer) and members of Engineering. Product and Engineering work hand-in-hand together—we call ourselves DevPro, and in fact, we rarely meet in isolation.
Clear vision and strong strategy are core principles within the Product organization. We value product managers who fully own the long-term vision—knowing where we are going and importantly why it matters for our customers. As strategy is meant to evolve, you will need to constantly identify increments, spot and mitigate risks, and position your team to meet the needs of the business on the way there.
We celebrate being accountable to outcomes, which means signing up to pursue that vision by knocking down obstacles that get in the way. This looks like conducting experiments which throw off learnings, adjusting strategy based on those learnings, and delivering products to end-users that change behavior and drive real value for the business.
Impact:
- 1 month - Build a clear picture of the key challenges and strategic contexts facing Ellevation with a particular eye on user identity & access, and understand key in-progress initiatives. Develop rapport with key stakeholders and team members.
- 3 months - Begin to shape and drive strategic decisions around the User Management domain. Work alongside engineering to prioritize, scope and develop new increments that immediately add value while building toward our User Management vision. Set ambitious learning objectives and drive the pace and quality of decisions on the team. Establish influential, high-trust relationships across the organization.
- 6 months - Ensure team is delivering high-impact business results. Work with Platform Leadership to define a Product Strategy for User Management that positions Ellevation to significantly increase the value and security of its identity and access management systems. Continue to grow influence across the organization.
- 12 months - Take full ownership over user management strategy. Drive key outcomes against our business goals and support the transformation of our product suite to ensure Ellevation is in a position to build towards our 5 year goal of serving 70% of the EL’s nation
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