Technical Processor, Imaging

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

This is an onsite position with typical working hours. The position offers flex time once established in role.

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Job Description Summary

Our industry-leading workforce embraces a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you!

As a Technical Processor, you'll provide support and training to other processors. This includes examining and evaluating processes to develop or improve workflow or procedures. We'll count on you to research and quality check the work of other processors and resolve customer issues. In addition, you'll perform senior processing functions as needed and serve as a back-up group lead.

Job Description

Key Responsibilities:

• Monitors discrepancies, exceptions and quality control processing. Communicates with customers to research items, clarify requests, resolve problems and service issues and to ensure proper imaging of documents, policies, legal forms, check handling etc.

• Troubleshoots problems and recommends resolutions relative to the imaging systems. Analyzes changes including any recommendations for process improvement. Performs necessary audit functions regarding workflow issues.

• Ensures timely and accurate processing of documents and checks while maintaining maximum on-line availability to system users according to the established service level agreements. 

• Performs and/or supports all capture functions in a back-up or technical expert role.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Supervisor.

Typical Skills and Experiences: 

Education: High school diploma or equivalent.

Experience: Four years of experience in document capture/imaging.

Knowledge, Abilities and Skills: In-depth working knowledge of all phases of imaging/document capture processes, terminology and operations. Prefer familiarity with internal processes, products, customers and equipment. Ability to operate various type of imaging equipment including personal computer and related software. Ability to build detailed processing instructions and train others. Good communication skills for interaction with customers, vendors and team members. Organizational skills and attention to detail and ability to maintain confidentiality.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Production environment. Moderate noise level. Ability to twist, turn, bend, stoop and make repetitive motions with hands/wrists. Able to sit for extended periods of time. Able to consistently lift up to 35 lbs. and frequently lift, carry or push up to 80 pounds

ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full