Technical Partner Manager (Federal)

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

The Technical Partner Manager (TPM) supports Nexthink’s growth in the US Federal market by enabling and guiding Federal System Integrators (SIs) and federal-focused partners through the technical sales cycle. This role provides technical leadership, pre���sales expertise, and solution alignment to help partners position and operationalize Nexthink within Federal Modern Workplace and Digital Employee Experience initiatives. The TPM serves as the primary technical point of contact for assigned partners and ensures their success in building Nexthink-driven offerings.

Key Responsibilities include:

• Enable Federal Sis/partners to independently position, demonstrate, and operationalize Nexthink.
• Facilitate design planning and integration for partner-driven engineered solutions
• Provide pre‑sales support including demos, POVs, workshops, and solution design.
• Support technical strategy for partner-led federal pursuits, proposals, and bid defenses.

The Role

• Become a Nexthink SME and thought leader, demonstrating how the platform drives mission outcomes across Federal Modern Workplace and Digital Employee Experience initiatives.
• Support Federal Partner Managers in preparing partner reviews, engagement plans, and opportunity updates.
• Ensure Federal SI technical influencers and decision-makers stay informed about Nexthink features, roadmap updates, and design requirements.
• Act as a technical advocate for partners, collecting federal-specific requirements, compliance needs, and feedback for Product Management and leadership.
• Maintain deep knowledge of Federal SI service offerings and Federal programs to identify where Nexthink can expand and add value.
• Contribute to federal‑focused marketing content, such as case studies, white papers, and offering materials.
• Help partner sales and solution teams qualify opportunities and map Nexthink capabilities to federal mission needs.
• Deliver demos, POVs, and workshops that demonstrate how Nexthink supports Modern Workplace transformation and mission outcomes.
• Collaborate with Federal Sis and identified regional partners with federal focus to design and enhance service offerings incorporating the Nexthink platform.
• Lead technical enablement programs to ensure partners can sell, deploy, and operationalize Nexthink independently.
• Work across IT Security, IT Operations, Endpoint/Workplace teams, and ITSM stakeholders to illustrate Nexthink use cases and mission impact.
• Support large federal pursuits with technical solutioning, proposal content, and bid defense materials.
• Represent Nexthink as a technical SME at federal events, partner forums, and industry engagements.
• Collaborate with the Nexthink Federal field team on joint go‑to‑market initiatives.
• Field-based role requiring domestic US travel to Federal SI offices and federal industry events.

Qualifications

• You will have extensive experience in a pre‑sales or technical consulting role, ideally selling SaaS/Cloud-based solutions.
• Proven experience working with/enabling US Federal System Integrators, Federal MSPs, or federal-focused consulting teams.
• Proven experience working with a sales organization focused on value-based, outcome-driven selling.
• Proven experience as a key technical resource introducing or scaling new technology within Federal or regulated environments.
• Proven experience supporting sales organizations with a strong track record of meeting or exceeding revenue-aligned objectives.
• Experience in one or more of the following areas:
  • Digital Employee Experience, Modern Workplace, or End‑User Computing
  • Digital Experience Monitoring or similar end‑user experience functions
  • Windows 10/11, O365/M365, and related migration or modernization projects
  • ITSM, ITIL practices, service lifecycle, or quality-of-service models
  • Security, compliance, or risk frameworks (e.g., NIST 800-53, Zero Trust, FedRAMP, IL Certification)
  • Designing or supporting monitoring/analytics solutions for secure or regulated environments
• Demonstrated skills in com