Technical Operations Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Eze Eclipse Software is seeking an experienced, motivated Technical Operations Engineer to join the Eze Eclipse Engineering team. Eze Eclipse Software is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem.  

About the Team: 

SS&C Eze Eclipse is an industry-leading SaaS solution for the financial services market. Aimed to be the front to back solution for emerging managers and hedge funds. As a Technical Operations Engineer, you will act as the highest point of escalation for our clients in resolving complex technical application issues. You will work in a fast-paced, continuous integration, continuous delivery ecosystem and ensure application uptime and performance across our customer base. Your duties will exist at a crossroads between Client Services, Site Reliability, Product Management and Development. 

Who We Are: 

​​We are a trusted and proven partner to the investment community.  We complement our award-winning investment workflow technology with expert global customer service.  We pride ourselves on fully understanding each client’s unique needs and advising them on best practices and processes to maximize their operational and investment alpha.  Our team is made up of more than 1,000 global employees in 11 locations worldwide.  We are headquartered in Boston, with offices in Chicago, Hong Kong, Hyderabad, London, New York, Rio De Janeiro, San Francisco, Singapore, Stamford, and Sydney. 

Our Culture:  

We are a highly dedicated team of innovators and experts who love to collaborate on the cutting edge.  We service our clients’ unique and growing needs with highly configurable, expansive, and integrated products for the entire investment process and community and we are never satisfied until our customers are delighted.  We celebrate this passion and commitment by fostering a culture that promotes innovation, growth, communication and achievement from the bottom up.  We nurture the entrepreneurial spirit and welcome productive debate.  We encourage open communications and upward feedback, we learn quickly from our mistakes, challenge the status quo – all while remaining accountable to our colleagues and clients.  We also understand work is a big part of life, so having fun and celebrating hard work is core within our culture.  

What you will get to do

• Act as the highest point of escalation between Client Services and Development in answering questions and resolving issues around our products, services and infrastructure. 

• Identify operational problems by observing and studying system functions and performance results; investigating client complaints and suggestions; and completing troubleshooting procedures. 

• Develop, enhance and review observability tools to achieve operational targets around capacity and API response times 

• Advocate on behalf of the Cl