Technical Operations Engineer

<div class="content-intro"><p>Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.</p> <p>If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.</p></div><p><strong>Technical Operations Engineer&nbsp;</strong></p> <p><strong>Mexico City Office - Hybrid: 4 days in the office, 1 day working from home</strong></p> <p>We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business. &nbsp;</p> <p><strong>Why Ebury? &nbsp;</strong></p> <ul> <li>High-Performance, High-Growth Environment: Be part of a dynamic and&nbsp;rapidly growing company that values impact and rewards results. &nbsp;</li> <li>Focus on Excellence: We are committed to becoming a world-class&nbsp;organization and are looking for individuals who share our passion for&nbsp;delivering exceptional work. &nbsp;</li> <li>Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference. &nbsp;</li> <li>Collaborative and Inclusive Culture: We value diversity, promote inclusion, and&nbsp;foster a positive work environment where everyone feels respected and&nbsp;supported. &nbsp;</li> <li>Continuous Growth and Development: Benefit from our career map, regular &nbsp;reviews, and training opportunities to advance your career and reach your full potential.</li> </ul> <p><strong>What you will do: &nbsp;</strong></p> <ul> <li>Troubleshoot applications, services, and infrastructure issues reported by&nbsp;end-users of the systems developed by our engineering teams. &nbsp;</li> <li>Verify and document issues and bugs for accurate tracking and escalation. &nbsp;</li> <li>Manage incidents, including communication with stakeholders and&nbsp;coordination with development teams. &nbsp;</li> <li>Collaborate with Software Engineering teams to establish support workflows&nbsp;and monitoring plans for new products and projects. &nbsp;</li> <li>Partner with trusted vendors to resolve service events. &nbsp;</li> <li>Work with software development engineers to enhance processes and&nbsp;conduct code reviews. &nbsp;</li> <li>Work