Technical Operations Associate, Product Workflows

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We're looking for a sharp, execution-obsessed Technical Operations Associate to sit at the intersection of product strategy, commercial viability, and AI-powered operations. This is not a traditional ops role — you'll own the evaluation of our existing product offerings, stress-test their unit economics, and help architect a go-to-market strategy that positions Commure for its next phase of growth. You'll work across Product, Engineering, Sales, Operations and Account Management — and you'll build the tools yourself when the right ones don't exist.

This is a high-visibility, high-autonomy role. Your scope expands as fast as you can deliver.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

Product Offering Evaluation

• Conduct rigorous operational and financial analysis of existing Augmedix product lines — assessing workflows end-to-end to determine whether their operational costs justify revenue potential and margin profile

• Identify product offerings that are underperforming, over-engineered, or misaligned with market demand; build the business case to sunset, restructure, or double down

• Partner with Product and Finance to develop and maintain unit economics models for each product line

• Translate complex operational data into clear executive-ready recommendations on product viability and prioritization

Go-to-Market Strategy

• Collaborate with Sales and Account Management to evaluate current GTM motions — identifying gaps between how products are sold and how they actually deliver value

• Build and maintain dashboards and reporting frameworks that give Sales, Product, and Leadership GTM performance and metrics across all product lines

• Develop instrumentation and data models that track the full customer journey from first touch through expansion, enabling the team to make faster, evidence-based decisions

AI-Powered Operations & Tooling

• Leverage AI tools (including LLMs) to build internal applications — including Retool workflows, Vercel-deployed apps, and lightweight automation — that eliminate manual processes and surface real-time operational intelligence

• Design and maintain ETL pipelines, automated reporting, and data workflows that keep the business operating on current, accurate information

• Write and optimize SQL queries to extract, aggregate, and model data across relational databases in support of product and revenue analysis

• Build interactive dashboards and BI visualizations (Retool, Looker Studio, Power BI, or equivalent) that give leadership a real-time view of product performance and GTM health

Cross-Functional Execution

• Serve as the connective tissue between Product, Engineering, Sales, Finance, and Account Management — ensuring operational decisions are grounded in data and aligned with commercial goals

• Own key operatio