Technical Onboarding Specialist

<div class="content-intro"><h3>Redefine the future of customer experiences. One conversation at a time.</h3> <p>At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.</p> <p>Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.</p> <p>If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</p> <p>&nbsp;</p> <hr> <p>&nbsp;</p></div><p><span data-contrast="auto"><strong>Location:&nbsp;</strong>This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200,&nbsp;Jardínes&nbsp;del Sol, 45050 Zapopan, Jal.)&nbsp;Working together onsite strengthens how we&nbsp;operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">In-Office Expectation:&nbsp;</span></strong><span data-contrast="auto">This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.</span><span data-ccp-props="{&quot;335559685&quot;:720}">&nbsp;</span></p> <hr> <p style="line-height: 1.5;"><span data-contrast="auto">The Technical Onboarding Specialist / Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p style="line-height: 1;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Key Responsibilities</span></span></strong><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Assist&nbsp;customers with&nbsp;initial&n