Technical Onboarding Specialist, D&M

Job Requisition ID #

French job description to follow!/La description de poste en français se trouve plus bas!

Position Overview

As a Technical Onboarding Specialist for Customer Technical Success in the Design & Manufacturing (D&M) industry at Autodesk, you will serve as a deployment coordinator, demonstrating both technical and program governance capabilities. In this role, you will design, build, and maintain strategic FastTrack Onboarding services, providing technical deployment guidance and best practices to help customers adopt Autodesk Design & Manufacturing Solutions. By supporting the discovery and delivery of assisted onboarding sessions and establishing working relationships with customers, partners, and internal support teams, you will use Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.

Responsibilities

• Demonstrate subject matter expertise in Autodesk D&M solutions and provide technical guidance based on best practices to help customers adopt Autodesk technology and achieve their business outcomes

• Design, build, and maintain the strategic Fast Track Onboarding service catalog to increase customer success and new product adoption

• Support customer discovery and delivery of assisted onboarding sessions, helping to reduce deployment and onboarding time and increase Autodesk Solutions usage and consumption

• Curate, create, and deliver digital content for end-users via 1:1 and 1:Many sessions, ensuring it adheres to Customer Technical Success (CTS) standards of quality and consistency and effectively solves specific customer challenges

• Collaborate with multiple internal teams to drive deployment efforts and build strong relationships with customers, ensuring seamless execution and support of Fast Track Onboarding Services

Minimum Qualifications

• 5+ years of experience in Mechanical Engineering, Product Design & Manufacturing, or a related field

• Advanced knowledge of Mechanical Engineering, Product Design & Manufacturing Engineering industry needs and workflows

• Bachelor's degree or equivalent experience in Mechanical Engineering, Industrial Design, or Manufacturing engineering or equivalent

• Proficient knowledge of Autodesk Inventor, Fusion, and/or Vault in a production environment

• Additional knowledge of Autodesk Platform Solutions is a bonus

• Proven ability to be flexible and learn quickly in a fast-paced environment

• Able to manage several projects simultaneously, setting the right priorities

• Demonstrated ability to build and maintain strong relationships with commercial customers

• Excellent verbal and written communication skills in English; ability to convey complex technical details coherently to a live or virtual audience

• Strong content creator for both internal and customer-facing audiences

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Description du poste

En tant qu'architecte FastTrack pour la réussite technique des clients dans le secteur de la conception et de la fabrication (D&M) chez Autodesk, vous servirez de coordinateur de déploiement, démontrant à la fois des capacités techniques et de gouvernance de programme. Dans ce rôle, vous concevrez, construirez et maintiendrez des services stratégiques FastTrack Onboarding, en fournissant des conseils de déploiement technique et des meilleures pratiques pour aider les clients à adopter les solutions Autodesk Design & Manufacturing. En soutenant la découverte et la livraison de sessions d'onboarding assistées et en établissant des relations de travail avec les clients, les partenaires et les équipes de support internes, vous utiliserez la technologie Autodesk pour aider les clients à surmonter les obstacles et à accélérer leurs résultats commerciaux.

Responsabilités

• Démontrer une expertise dans les solutions Autodesk D&M et fournir des conseils techniques basés sur les meilleures pratiques afin d'aider les clients à adopter la technologie Autodesk et à atteindre leurs objectifs commerciaux

• Concevoir, construire et maintenir le catalogue de services stratégiques Fast Track Onboarding afin d'augmenter la réussite des clients et l'adoption de nouveaux produits

• Soutenir la découverte des clients et l'organisation de sessions d'onboarding assistées, en aidant à réduire le temps de déploiement et d'onboarding et en augmentant l'utilisation et la consommation des solutions Autodesk

• Élaborer, créer et fournir du contenu numérique aux