Technical Onboarding Manager

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

We are looking for a Technical Onboarding Manager to join our in-house services team. This highly visible, customer-facing role is responsible for owning the entire onboarding experience for Demandbase customers. You’ll serve as the primary point of contact from contract signature through deployment, ensuring each customer has a seamless, efficient, and successful start to their journey. You’ll manage every detail of the onboarding process—leading kickoffs, gathering requirements, aligning internal teams, and driving projects to completion. The ideal candidate combines strong project management, customer empathy, and cross-functional coordination skills to deliver value and set the foundation for long-term customer success.

The base compensation range for this position for candidates in the SF Bay Area is: $96,000 - $120,000. For all other locations, the base compensation range is based on the primary work location of the candidate as our ranges are location specific. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skillset, years of experience, and depth of experience.

What you’ll be doing:

• Own and drive the end-to-end onboarding experience for new customers, from kickoff through successful deployment.
• Lead onboarding calls to align stakeholders, set clear expectations, and establish success criteria.
• Gather, document, and maintain detailed business and technical requirements.
• Share best practices for configuration and implementation, aligning solutions with customer goals and Demandbase capabilities.
• Collaborate closely with the Strategy & Analytics and Technical Account Management (TAM) teams to ensure smooth handoff and ongoing customer success post-onboarding.
• Manage project timelines, track deliverables, and communicate clearly with internal and external teams.
• Identify and proactively address any issues or blockers during the onboarding process.
• Recommend process improvements and contribute to onboarding documentation and playbooks.
• Stay current with Demandbase platform updates and ensure customers are onboarded using the latest capabilities.
• Champion a collaborative, high-performance team culture focused on delivering exceptional customer outcomes.

What We’re Looking For:

• 5+ years of experience in project management, onboarding, business analysis, or consulting within a SaaS company.
• Demonstrated ability to own customer-facing projects end-to-end, particularly onboarding engagements.
• Experience coordinating with Strategy, TAMs, and CS teams to ensure a unified customer journey.
• Exceptional project management skills with the ability to manage multiple complex projects simultaneously.
• Strong interpersonal and communication skills; able to engage both technical and non-technical stakeholders.
• Familiarity with digital marketing platforms (e.g., Google Analytics, Adobe Experience Cloud, MAPs) is a plus.
• Working knowledg