Technical Media Manager

This opportunity is located onsite at one of the following locations:

• Duluth, MN (Corporate Headquarters and primary Engineering Innovation Center) Remote opportunities not available at this time.

Job Summary

Technical Media Manager supervises the Technical Media group and develops and documents the software processes and practices used in the distribution of airplane operational and maintenance documents in a variety of digital and hard copy formats. Technical Media Manager is responsible for managing a complex, large-scale, software implementation program, working closely with IT and its implementation partners.

Duties and Responsibilities/Essential Functions

• Work closely with Information Technology, stakeholders, and implementation partners, both internal and external, to plan, execute, and monitor/control the implementation of a Content Management System (CMS).
• Define and document CMS processes.
• Oversee the rollout of ArborText and CMS into the Technical Publications development and distribution processes.
• Define, plan, and execute a company-wide CMS training plan.
• Writes handbooks, procedures, customized software user manuals for software tools currently in use in the department (Windchill, Arbortext, Creo Illustrate, etc.) , reference information related to Technical Media onboarding, internal functions, such as content management/knowledge management that would inform any new hire to help facilitate orientation and assimilation of skills and practices in the department
• Responsible for the integrity and accuracy of all output, electronic content and information architecture
• Provide weekly/monthly reports, budgetary input, yearly goals in support of overall company objectives – communicate goals to employees
• Interface with Information Technology, Field Service, Configuration Management and other groups at Cirrus to augment coordination of information and customer service
• Work closely with IT, Marketing, and external website hosts to redefine the deployment of Technical Publications on the cirrusaircraft.com and authorized service center websites.
• Develop and maintain documentation of the processes and quality controls built into the new Technical Publications systems, suitable for submission to the FAA and other regulatory agencies, as requested.
• Continually look for ways to improve documentation and service
• Supervise the Technical Publications team members, including career progression and coaching, resource allocation, staffing, and performance reviews.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Associate's or Bachelor’s degree in English, Technical Writing, Technical Communication, Engineering, Computer Science, or a related field required.
• Excellent writing, editing, and proofreading skills required.
• Content Management/Knowledge Management strongly Preferred
• 5-10 years experience in Technical Communication preferred.
• 5 years of experience in XML authoring in Darwin Information Typing Architecture (DITA) preferred
• Ability to read and interpret engineering drawings, technical specifications, and technical reports preferred.
• Experience with Adobe FrameMaker, Adobe Acrobat, PTC Creo View, DITA, and PTC Windchill, or equivalent Product Data Management system, preferred.
• Experience with PTC ArborText and a Content Management System (CMS) strongly preferred.
• Private pilot's license, Airframe and Power Plant certificate, or background in aircraft maintenance preferred.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.
• Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
• Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Insti