Technical Lead - Synchronous Communications

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. 

More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an experienced Full Stack technical lead to complete our Synchronous Communications engineering team. The Sync Comms  team is focused on providing our customers with a seamlessly integrated chat experience inside of Front, allowing them to integrate and communicate with Front Chat and a variety of other chat providers. The Sync Comms team was formed in early 2024, so this role is a fantastic opportunity to join a new initiative and have a large impact as we iterate on customer feedback to rapidly improve how synchronous communications integrate with the rest of Front’s platform.

To be successful in this role you must have experience leading technical teams of software engineers, have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.

What will you be doing?

• You will work closely with product managers and product designers on projects that improve Front’s synchronous communications offerings, including integrations with other platforms. 

• You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.

• You will also do a substantial amount of development, requiring you to conceptualize, design, implement, test, and launch improvements and integrations that expand Front’s synchronous communications offerings.

What skills and experience do you need?

• Experience leading teams of senior software engineers delivering everything from product-focused features and enhancements to new products.

• Industry experience building fast, reliable, real-time web-based applications.

• Fluency in a dynamic language like Javascript, Python, Ruby, or similar.

• Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.

• Exposure to architectural patterns of a large, high-scale web application.

• Product minded: committed to building the best user experience.

• Business minded: understands the power of leveraging technology toward business outcomes.

• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.

• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus:

• Experience with AWS technologies.

• Rigor in A/B testing, test coverage, and other web best practices.

• Experience working with complex data models at scale.

Visas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at