Technical Information Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Iowa  - Ankeny  
Function: Customer & Product Support
Title: Technical Information Specialist - 106972 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in Des Moines, IA, you will provide technical and analytical leadership in the development of operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for Cotton products.

 

• Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives.
• Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime. 
• Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hours.
• Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements.
• Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources.
• Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes.
• Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary.    

 

VISA Sponsorship is NOT Available for this position

What Skills You Need

 

• 3+ years of experience with engineering principles, theory, and practice.
• 3+ years of experience with troubleshooting systems, functions, and components
• Proven organizational skills and ability to manage competing priorities
• Experience in decision making and driving high levels of customer satisfaction
• Strong communication, collaboration, and relationship management skills
• Ability and willingness to adjust normal workday to support global business needs
• Fostering and sustaining inclusive work environment where diversity can thrive, generating innovative solutions, advancements in technology, and employee engagement
• Comfort with adapting to changes and seeking out innovation

What Makes You Stand Out

 

• Global cross-functional experiences with engineering areas (design, manufacturing, quality, & validation)
• Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems
• Ability to influence without authority, adapt with ease, and overcome adversity
• A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities
• Digital dexterity experience with business applications [macros, dashboards, shared sites, etc.], Programming Languages [Python, Visual Studio, Java Script, C++, etc.], and Data Sciences [SQL, Tableau, Power apps, ML, etc.])
• Previous work experience in one or more of the following:  technical training, engineering, field-representative, central product/customer support, service engineering

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree in Agriculture, Engineering, Engineering Technology, Ag/Turf Scienc