Technical Implementation Manager

Company Description

Overview

QWA is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products, and processes. We develop competitive practices that position organizations for growth, and we deliver the insight needed to succeed in today's global marketplace.

Job Description

POSITION OVERVIEW

• Facilitate technical discussions in a consultative manner to clarify needs and develop targeted recommendations that maximize client ROI.
• Lead technical and integration discovery conversations with clients to gather requirements needed to implement the platform and integrate with existing tech stacks.
• Tenaciously question, challenge assumptions, and analyze information to diagnose the root of an issue, design optimal solutions, and assess short- and long-term impact of recommendations.
• Effectively communicate complex technical requirements to internal and external audiences of varying levels of technical expertise.
• Drive operational excellence and help the team scale by creating documentation, developing knowledge-sharing mechanisms, and improving internal processes.
• Proactively communicate and coordinate with clients and internal teams in multiple time zones to ensure deliverables are met.
• Expertly manage competing needs and simultaneous projects, reallocating resources and reprioritizing tasks to best serve clients and the organization.
• Serve as a subject matter expert on CRM products, SaaS architecture, services, integrations, and best practices internally and in customer and sales calls.
• Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes
• Ability to identify training needs for non-technical teams, and coach accordingly

Product Development

• When not working on client projects contribute to the development of QuantumWork Advisory by developing playbooks, methodologies, and toolsets to ensure each project is seamless and as efficient as possible.
• Proactively identify best practices form the market and work with leadership to meet and exceed these benchmarks

Market Analysis

• Research and document industry trends & technologies
• Provides consultation on technology best practices and trends

Project Management

• Provide project management on client projects and manage work allocation.

Qualifications

EXPERIENCE | EDUCATION

• Prior experience in HRS, CRM, ATS, Point Solutions, Talent Acquisition/Human Resources technology is required.
• Prior experience, with designing integrations with Workday, Oracle, SuccessFactors, or ADP
• Proven experience in consultative roles requiring strong relationship management and communication skills. 
• Past experience designing solutions and integrations for enterprise environments. Experience designing on SaaS,      microservices, or multi-tenancy architecture is a plus. 
• Prior work with application integrations and mapping using different methods, including API, Web Services, SSO, and integration testing tools. 
• Sufficient knowledge of Java, web technologies, hosting fundamentals, URL parameters, SFTP, and email server integrations to lead discovery and answer questions. This role does not require writing code.
• Exposure to and knowledge of Artificial Intelligence and Machine Learning a plus. 
• Ability to work various hours supporting a global portfolio and coordinating with global teams.
• Computer Science or Developer experience is a plus, but not required. 
• 5-18+ years of hands-on technical experience required, for various levels.
• A Bachelor's Degree is required for this role.

Additional Information

At QWA, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.