Technical Field Support Engineer - (Electrician experience preferred)

Redaptive Inc. is seeking an experienced Technical Field Support Engineer to provide technical support and data validation for installing metering solutions with 3rd party electricians nationwide.  In this role, you will also be critical in analyzing and resolving meter data discrepancies and developing technical solutions supporting ongoing meter maintenance operations.  This position reports to the Manager of Field Engineering.
Redaptive is an Energy-as-a-Service provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help many of the world’s most sophisticated organizations reduce energy waste, save money, lower their carbon emissions, and meet their sustainability goals across their entire real estate portfolios. With Redaptive, customers can quickly overcome capital and contractual barriers to achieve energy-saving benefits, all with real-time data powered by Redaptive’s proprietary Data-as-a-Service metering platform. 
Committed to Diversity, Equity, Inclusion and Belonging 

Key Responsibilities

• Support installation of metering solutions by 3rd party electricians nationwide
• Provide technical support as an expert on metering and data systems
• Respond in real-time to critical technical field challenges. Troubleshoot issues, define immediate solutions, and communicate closure
• Identify long-term corrective and preventive actions.  Leverage tools, training, and process changes to avoid the recurrence of issues
• Verify installer compliance with installation and safety requirements
• Deliver support primarily by phone, email, and videoconference, but travel to installation sites when required
• Effectively and proactively communicate project needs, changes, and status to internal and external team members


• Data verification & ongoing maintenance
• Verify that meters are wired and networked correctly by reviewing photos and post-installation documentation and by inspecting the job site if necessary
• Provide guidance and resolutions for installation/commissioning/configuration issues and concerns
• Work cross-functionally to help drive corrective actions.
• Work cross-functionally with teams to improve data accuracy of field concerns.
• Respond promptly to address offline meter cases
• Manage cases: analyze, troubleshoot, and provide timely technical solutions and statement of work documentation
• Verify the scope of work completion

Qualifications/ Requirements

• Bachelor’s degree in Electrical Engineering or a related field or Electrician, licensed as a Journeyman or Master Electrician preferred
• 5+ years’ experience working with electrical contractors, facility managers, or project managers
• Basic-level technical knowledge of data networking and cellular networks
• An understanding of Electrical Safety, NFPA 70e, and OSHA. Including Arc Flash Requirements and PPE
• Experience in managing electrical contractors and guiding electricians
• Excellent technical knowledge of three-phase electrical power systems and equipment
• Knowledge of building electrical systems and controls (lighting, HVAC, etc.)
• Knowledge and experience in setting up technical training programs
• An understanding of project management workflow, order fulfillment, and post-sales service/support


• Knowledge of gas and water systems is a plus
• Technical knowledge of power meters is a plus
• Knowledge of Python and PowerShell is a plus
• Salesforce and Asana knowledge is a plus


• Exceptional verbal and written communication skills, able to tailor communication between non-technical and technical audiences
• Must be detail-oriented, effectively handle multiple priorities, and have a strong quality mindset
• Weekend and off-hour support required as needed
• Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in the Denver Metro Area, Colorado.

Permanent authorization to work in the United States is required at this time.

The Perks!

• Equity plan participation
• Company-subsidized benefits: medical, dental, vision, life insurance
• Flexible Spending Accounts: healthcare and dependent care
• Immediately-vested 6% 401(k) match 
• Flexible Time Off 
• Travel expectation: 10%-15% as needed
• Expected annual salary: 94k (subject to adjustment for relevant experience, skills, geo location)
• Annual bonus target: 15% of base pay earnings, subject to company and individual performance

About Redaptive Inc.Redaptive is an Energy-as-a-Service and technology provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help organizations acce