Technical Client Success Manager

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the RoleAs a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption and success. The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/work stream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources.

Essential Responsibilities:

• Own configuration maintenance of initial template and make variations to templates as required across events in client portfolio
• Aligns with RainFocus Implementation team to have proficient technical grasp of event template builds
• Leverages event templates across events in client portfolio
• Identifies and manages program expansion opportunities
• Proactively work with accounts to develop a broad understanding of clients’ business model to meet the client’s expectations and encourage best practices to ensure success of the partnership
• Build relationships with clients and serve as the client's advocate by becoming a trusted adviser
• Leverage a “white glove at scale” approach, leveraging learnings from our focused accounts, to drive value at scale to our analytics client base
• Develop plans for clients outlining critical success factors, metrics, targets, potential issues, and provide recommendations
• Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
• Deliver best practices and coach clients to drive adoption and help clients derive value from the product
• Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs
• Assess and monitor overall account performance to keep projects and deliverables on track and on time

Qualifications:

• Bachelor’s degree, or equivalent combination of education and experience
• 3+ years of related client success experience
• 5+ years of professional business experience
• Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred
• Proven success driving organization-wide initiatives
• Previous work experience at a SaaS company preferred
• Proven success collaborating and building strong relationships with clients
• Excellent verbal and written communication skills
• Strong presentation skills
• Excellent organization and time management skills
• Comfortable working in a fast-paced environment
• Strong listening skills with a thoughtful approach to addressing client pain points
• Ability to assess changing priorities/tasks quickly and with ease 

Personal characteristics:

• The best candidate for this position will need to have strong chemistry and a culture fit within RainFocus.
• They will need to be comfortable working in a challenging and dynamic environment.
• You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients.
• Initiative is in your blood. You have demonstrated success analyzing complex situations, defining key-objectives,