Technical Clerk II, Dual Enrollment

Title: Technical Clerk II, Dual Enrollment

Number of Positions: 1

Position #: 651190

Pay Rate: $32,150-$38,150/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3m – On campus mobile

Type of Appointment: Full-Time

Department: Dual Enrollment

Required Documents Needed to Upload at Time of Application:

• Resume 
• Three professional references (See below)

Reference check requirements:

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, clergy, customers, relatives) are not considered acceptable references

Position Summary: The overall purpose of this position is to provide administrative support for the college’s Dual Enrollment Program. Major functions of the position are fielding customer service inquiries via phone, email, and in person from current and prospective students and parents; helping students through the enrollment process; scheduling appointments; and database management.

Essential Functions:

50% Serve as the frontline customer service contact for Student Services.

• Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures.
• Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant).
• Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations.
• Collect, scan, download and update documents via various forms of electronic or non-electronic submission.  

25% Utilize applicable software programs/websites such as: myPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, etc. and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including:  interpreting registration holds, providing prerequisite overrides and clarifying dual enrollment eligibility requirements. Organize, maintain, document, and archive students’ documents within BANNER.

20% Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc.

5% Other duties as assigned.

Job Requirements:

High School Diploma and 5 years of customer service or call center experience to include financial aid required, or an Associate’s degree from an accredited institution and 3 years of customer service or call center experience to include financial aid, or a Bachelor’s degree from an accredited institution and 2 years of customer service or call center experience to include financial aid.

Preferred Qualifications: Banner experience 

Skills & Abilities:

• Must possess excellent communication, analytical thinking and problem-solving skills.
• Must be able to work independently, making confident decisions, as well as serving as a team player.
• Proficiency in Microsoft Outlook, Excel, and Access; Adobe Acrobat
• Ability to quickly learn new systems.
• Ability to multitask effectively; and prompt decision making skills are needed.
• Able to engage in the college’s mission, vision, and values.

Physical Demands: Comment on the degree of mobility and physical exertion that is required in the job, i.e., walking, standing, sitting, travel, lifting.  Comment on how manual dexterity is likely to impact performance.  If lifting is required describe the objects that must be man