Technical Assistant: Nutrition Services

Job Title: Technical Assistant, Nutrition Services

Position Function: Under the direct supervision of the Supervisor, Financial Services and Technology Operations, to be responsible for the daily operation of the Point-of-Sale system at schools, assist with staff training as well as various software and hardware systems in the Nutrition Services department, as assigned.

Essential Performance Responsibilities: Point-of-Sale System - Oversee point-of-service accountability systems at all assigned sites where students are served meals including implementation and upgrade assistance, troubleshooting, training, and monitoring

·       Coordinate, plan and provide training for POS users

·       Provide assistance to POS users regarding the point-of-service accountability system

·       Assist with investigation of issues related to student account balances or status changes

·       Reviews monthly reports submitted by assigned sites and approves claim information for the Technical Assistant, Finance

·       Manage POS users in software

·       Initial user setup/communication to new user

·       Changes to user setup due to changes in site, role, or employment status

·       Assists in the installation and troubleshooting of application upgrades and general software testing

·       Troubleshoots hardware and software issues

·       Meal Ordering System - Assist with meal ordering system at all sites where students are served meals including implementation, troubleshooting, training, and monitoring

·       Coordinate, plan and assist in providing training for Cashiers/Managers regarding entering food orders

·       Hardware/Software - Assist with computer, peripheral, and software management at assigned sites where Nutrition Services computers, peripherals and software are in use

·       Responsible for installation of software and computer setup for replacement computers and peripherals as needed, due to hardware issues or hardware replacement cycle.

·       Responsible for management of annual return of computers.

·       Assist with annual check of hardware and upgrade/review of software on each returned computer

·       Assist with annual computer and peripheral inventory.

·       Provide assistance to district staff and parents related to online meal payment system

·       Provide assistance to district staff and parents related to online free and reduced meal benefit application system

·       Responsible for maintaining a comprehensive list and email distribution list of Satellite Cashiers/Backups and to provide updates to Supervisors and Assistant Supervisors.

·       Assist Supervisors and Assistant Supervisors with technical tasks as assigned by the Supervisor, Financial Services and Technology Operations

·       Assist with processing meal benefit applications for Child Nutrition Programs

·       Monitor Nutrition Program sites as assigned

·       Ability to communicate effectively both verbally and written in order to communica