Technical Architect, Data Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description

The Data Cloud specialist team is an innovative group of architects and specialists at the heart of Salesforce’s newest innovation - Customer Data Cloud. We are a startup within an extensive organization focused on next-generation of technology at Salesforce. This dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Analytics. This team is at the center of our GTM strategy connecting the dots between the Data Cloud Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for Data Cloud. It is a dynamic, constantly evolving environment where expertise in design, and technology is demonstrated every day to drive innovation.

Role Description

The Data Cloud Technical Architect plays a pivotal role in developing innovative solutions for our customers across a variety of industries. You will work closely with Account Executives, Solutions Engineering and Architecture teams to provide domain expertise during the sales process.

You will collaborate closely with the Partner Ecosystem to develop offerings, use cases and GTM strategy. You will also have a meaningful role in driving Product Roadmap forward and serve as a key advisor to Product organization sharing feedback from customers and innovative ideas.

It is important to have a solid grasp of the Data, Public Cloud, Analytics & BI, CRM and AI (Generative and Predictive) landscape and the ability to effectively communicate our offerings to potential clients.

Key Responsibilities

Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, see opportunities, and recommend actionable solutions.

Drive Innovation - Bring structure to the client's decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders..

Connect the “Art of the Possible” - Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the Salesforce Data Cloud & Salesforce CRM & Tableau.

Cross Platform Collaboration - You will use your understanding of multiple technology landscapes (AdTech, MarTech, CRM, Segmentation, Real-Time Decisioning, Personalization, Analytics, Artificial Intelligence, and Public Cloud) to develop solutions across Salesforce's technology stack.

A Teaching Mentality - Strive to increase the impact of your knowledge by constantly seeking multipliers, such as developing enablement content, working with aligned teams on approaches, experimenting with products, and conducting internal workshops.

Minimum Requirements

• Experience in solutions engineering/solutions architecture/technical consulting, ideally in the SaaS space

• Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization

• Understanding & ability to articulate the relationship between Data, Marketing, Advertising, and Customer relationship management

• Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this. Demonstrable experience leading strategy and digital roadmap projects in a complex business and marketing environment

• Experience with Customer Data Platforms, Data Warehousing, Data Lakes, Public Cloud Technology, Business Intelligence and CRM tools

• Experience in programming languages such as Javascript, Python, and SQL or Salesforce App Development with LWCs, Apex, Flow etc

Preferred Requirements

• Implementation or Sales Experience in Salesforce Data Cloud

• Hands on Experience on Salesforce CRM technology like Sales Cloud, Service Cloud or any Industry Clouds