Technical and In-Office Support Specialist

About Allevio

At Allevio, we’re on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions—like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients.

We know running a medical practice comes with unique challenges, and that’s why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you’ll join a team that’s passionate about helping clinics thrive—today and for the long haul.

Position Overview

We are seeking a reliable, tech-savvy, and highly organized Technical and In-Office Support Specialist to support day-to-day technology operations at Allevio’s headquarters in Murray, UT. This part-time role will report to the Data Manager and work closely with Allevio’s Tech team.

As the primary on-site resource, you will lead provider tech onboarding, manage technical inventory, support new hire setups at HQ, and occasionally visit clinics. This is an in-person role with some travel to support providers and clinic teams.

While starting as a part-time position (20–25 hours per week), there is potential to transition into a full-time role as Allevio continues to grow.

Key Responsibilities

Tech Equipment Oversight & Onboarding Support

• Maintain and manage HQ tech inventory (laptops, routers, monitors, accessories, etc.)
• Partner with the remote IT team to coordinate shipping, receiving, and device lifecycle tracking
• Support new hire desk setups and help employees get oriented with hardware and accessories
• Serve as the on-site extension of our remote IT team for any physical tech troubleshooting

Provider Tech Onboarding Support

• Coordinate and participate in provider tech onboarding sessions (e.g., laptops, Outlook, Teams, EHR access, bookmarking key sites)
• Ensure providers are fully set up with the necessary hardware, software, and accounts from day one
• Provide clear walkthroughs and documentation to help providers feel confident navigating their tools
• Act as a responsive, solution-oriented point of contact during and after onboarding

Provider & Clinic Support

• Visit local clinics on an as-needed basis to provide equipment support or resolve in-person issues
• Act as a friendly, solution-oriented point of contact for clinical and administrative teams
• Communicate clearly and empathetically - especially with time-constrained staff and providers

Requirements & Qualifications

• Strong troubleshooting and technical problem-solving skills

• Excellent written and verbal communication; able to support non-technical users with clarity

• Reliable transportation and comfort with occasional travel to local clinics

What You’ll Bring

• Strong collaboration skills with the ability to work effectively across teams and functions

• Proven initiative and a proactive mindset— you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward

• Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change

• Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit.

• A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture

Benefits & Perks

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO) and company holidays

Equal Opportunity Employer

Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.