Technical Analyst, Maine

The Technical Analyst is a key member of the Operations, Facilities team, responsible for delivering high-quality technical support and service solutions across Maine. This role ensures the smooth operation of IT systems and infrastructure through proactive maintenance, incident resolution, and collaboration with internal and external stakeholders. Reporting directly to the Lead, Field Services, the analyst plays a vital role in supporting business operations and enhancing user experience. 

This position will support all JDI companies located in Maine, including Woodlands, Sawmills, NBMR, and Atlas, ensuring consistent and reliable field services across these operations. 

• End to End resolution of customer incidents assigned or escalated from Tier 1 

• Fulfill defined customer service requests and project tasks 

• Conduct site reviews and preventative maintenance at assigned business facilities 

• Provide timely and accurate service reporting 

• Manage and execute lifecycle activities for desktop devices, endpoint network switches, and Microsoft server hardware 

• Maintain and manage regional field support partnerships 

• Mentor end users in technology use and best practices 

• Participate in on-call rotation  

• Education Required: University degree, college diploma, or equivalent experience 

• 0-2 years of experience in IT 

• Valid Drivers Permit and able to travel between sites 

• Expert knowledge of end user computing technologies: Desktops, Laptops, mobile devices/tablets (both Android and Apple) 

• Knowledge of Windows 10/11, Teams, Office 365, Microsoft Edge, Google Chrome 

• Strong analytical problem-solving abilities 

• Excellent organizational skills and ability to meet deadlines 

• Effective communication and collaboration skills 

Bonus:  

• Familiarity with SCCM, Netskope, Android OS, Apple OS 

• Understanding of video conferencing technologies, server hardware, Microsoft Sever Operating Systems and Cisco Edge devices 

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. We appreciate your interest in our company however only those candidates selected for an interview will be contacted.