Technical Analyst

You might not realize it but digital out-of-home is all around you; from the billboards in Times Square, to the TVs at gas pumps, screens at electric vehicle charging stations, elevators, the grocery check-out aisle and everything in between. Our mission is to power that global digital signage ecosystem. We’ve built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home.
About us:
Vistar Media is a rapidly growing global software & advertising technology company. In addition to our industry leading technology (we’ve been recognized as AdExchanger’s 2021 & 2020 Top Programmatic Power Players, and Street Fight’s Innovator Awards’ Best Ad Platform 2019, among others), we’re proud of our team and the positive, supportive culture we’ve built. We’re scaling our teams globally; join us!
About the role:
The technical analyst works as the front lines of support for our large customer set in Digital Out of Home (DOOH). This is a role that requires strong problem solving skills related to API’s, software solutions and user interfaces. The technical analyst provides a great customer support experience while also sharing product feedback and reporting issues to internal teams.

What you'll do:

• Act as first line of support for debugging supply-side issues and provide technical support to clients and internal team members
• Understand problems and communicate effective solutions while keeping Vistar’s customer set happy 
• Communicate client feedback, product usage, and software issues to relevant teams such as Product and Engineering. 
• Identify client knowledge gaps and assist in creating appropriate documentation and product training plans.
• Maintain system functionality by testing large new features prior to release 
• Become an expert in Vistar’s supply-side products and services in order to provide top-tier service and support to clients

What experience we’re looking for:

• Bachelor’s degree in computer science or related field 
• Experience deploying and supporting software products
• Excellent problem solving and communication skills
• Experience with HTML and Java Script 
• Proficiency in Excel
• A positive attitude and desire to make clients happy

Who you are:

• Someone with a positive attitude who is obsessed with making customers happy 
• Excellent at multitasking and staying organized 
• Loves using critical thinking skills to solve problems
• Willing to put in hard work and be a team player 
• Upbeat and looking to add to our team and company culture 

What we offer:

• Flexible, fun start-up environment and culture.
• An approachable and accessible C-Suite.
• Comprehensive health benefits.
• 401k + match.
• Quarterly Lifestyle Stipend.
• Unlimited PTO and summer Fridays.
• Company-wide and team-specific entertainment budgets for both in-person and virtual team building.
• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in the office (fully remote opportunities are also an option for some roles).
• Sponsored Volunteer Events and Vistar Gives Back program.
• An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary.  Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in California is $64,000 - $74,000, plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of CA may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.
If you’re ambitious, highly driven and interested in making a big impact at a rapidly growing company, Vistar is the place for you. Apply to join our team!
Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training