Technical Account Manager (US)

• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

• Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution.  

• Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer. 

• Guide customers through implementation, onboarding, and adoption.

• Drive healthy Adoption, Net Retention, and Churn targets

• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.

• Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.  

• Advocate for customers and develop strong relationships to ensure adoption of PVcase products

• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products

• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey. 

• Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests. 

Requirements

• Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product. 

• Strong communication skills to effectively collaborate with internal and external teams.

• Experience in managing customer accounts, handling escalations, and resolving issues. 

• Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. 

• Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

• Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support. 

• Experience in managing complex technical projects and delivering successful outcomes.

• Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders. 

• Solar or Engineering backgrounds strongly preferred

• Proficient in using customer relationship management (CRM) software and other relevant tools

• Startup / Scale-up experience preferred

Get Ready To Enjoy

• Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.

• Health, dental, and vision coverage.

• Flexible vacation policy, with a minimum of 3 weeks off.

• Full training and onboarding program for a seamless start.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Unlimited remote work policy.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary range is based on years of experience, experience in industry, and relevant skill set.

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.