Technical Account Manager

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The outstanding people at Pure come from many different backgrounds.  This great diversity in knowledge and experience has been crucial to percolating the ground breaking ideas that  result in one of the most reliable and easy to use storage systems in the industry. We thrive off challenging the norm! We hire only the best and brightest people who excel in a cutting edge, fast paced, collaborative and transparent environment. 

The Technical Account Manager at Pure is a customer-facing professional, aligned with Pure’s enterprise customers and expertly familiar with their IT transformation goals and enterprise business architecture. Working with cross functional teams, the Technical Account Manager is the technical authority for all things Pure; a Pure technical liaison, if you will.  

This function requires a deep and broad understanding of enterprise information architecture, as well as the business acumen to advise customer executives on their challenges, especially as they relate to structured and unstructured data storage, with the goal to delight and enhance the customer experience.  

WHAT YOU'LL BE DOING... 

• Lead Data and Storage Architecture & Strategy - You will own strategic accounts and the technical architecture vision, strategy and success.
• Demonstrate proficiency in Pure solutions, competing and complementary technologies up and across the stack.
• Be the trusted advisor at all levels for the customer while providing expert, technical guidance with a solution focused mindset.
• Understand the customer’s business strategy and technology needs; identifying the key capabilities and technology enablers required to support these during the lifecycle and during crisis events.
• Participate in the delivery of solution best practices, reference architectures, educational sessions and storage architecture initiatives.
• Technical liaison between Customer Experience (CX), Pure Engineering and all relevant technology vendors to drive resolutions to issues spanning across multiple vendors and the entire technology stack.
• Drive complex technical issues to closure, when normal escalation processes fail.
• Effectively communicate/present to all levels within the customer (from storage admins to C-Suite).

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Degree in Computer Science, Software Engineering or equivalent work experience
• 15+  years experience in enterprise architecture principles, processes and tools
• 15+  years experience in either hardware / software vendor or enterprise architecture disciplines
• Strong Experience with Oracle
• Broad and deep technical expertise in technologies such as: Operating Systems (Linux, AIX, Solaris, Windows), Hypervisors, SAN, data backup/recovery, databases, networking.
• Proficiency in Scripting (Python, Bash, Java, PowerShell) 
• Strong data analysis and visualization skills
• Proven experience in creating, implementing and delivering technology-based solutions
• Ability to operate as an effective tactician as well as strategic thinker and team leader to communicate the business value of technology decisions
• Outstanding & creative problem solving skills across a broad range of technologies.
• Excellent written and oral communication and presentation