Technical Account Manager

About AvePoint:  

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. 

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! 

Overview 

Do you have passion for customer satisfaction and the skills to troubleshoot in a complex technical environment? Does the idea of providing guidance and mentorship to junior Support Engineers motivate you? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that nurture customer retention, fosters technical growth in support, and improves product reliability. 

 

What will you be doing? 

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role to assist in the successful platform integrations and account management to provide existing customers with technical recommendations through the customer’s product operations lifecycle. In addition, the TAM will provide Tier III support for accounts and cases which need sensitive technical care. 

 

Your responsibilities will include:  

• Leading as the technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery. 

• Maintaining customer technical account portfolio to provide technical guidance and recommendation 

• Fulfilling onsite and remote workshops, consultancy, conception, delivery and training projects based on customer needs 

• Performing long-term engagements to maintain current and future needs of our customers  

• Performing remote or onsite professional service and platform integration engagements for existing clients 

• Becoming an expert in the features, benefits of our applications 

• Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs 

 

OK, I'm interested... is this the job for me? 

We are looking for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. 

 

Other qualities you’ll need to be a fit for this role include: 

• University Degree (Computer Science/Engineering majors preferred)  
• Excellent customer facing written/verbal communication, organization, presentation, and project management skills 

• Working experience with Microsoft SharePoint administration, configuration and installation  

• Working experience with Office 365 administration and configuration  

• Understanding of the differences between the SharePoint versions 

• Working knowledge of current and former versions of Microsoft SQL Server and cluster 

• Must be able to install, configure, and maintain current and former versions of Windows Server, IIS and SQL Server and how these software components integrate with SharePoint 

• Working knowledge of TCP/IP, DHCP, DNS, Active Di