Technical Account Manager

About Alpine IQ

Alpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. What started as a focused data-unification platform has evolved into a full suite of tools used by brands, retailers, and digital businesses of every size, from fast-growing startups to global enterprises.

We’re a fully remote team of builders who love turning complex problems into simple, elegant solutions. Our products streamline operations, power smarter decision-making, and help businesses create personalized, connected experiences for their customers.

If you’re energized by fast-moving environments, creative challenges, and work that genuinely moves the needle, you’ll feel at home here.

Are you a technical problem-solver who loves building strong customer relationships? Do you enjoy digging into complex systems while also being the trusted partner clients rely on? If so, we’d love to meet you.

We’re looking for a Technical Account Manager (TAM) to serve as the bridge between our customers and our technical teams. In this role, you’ll combine technical expertise with relationship management to ensure customers get maximum value from our platform. You won’t just solve problems — you’ll help shape solutions, influence product improvements, and play a key role in customer retention and growth.

What You’ll Do

Build Trusted Customer Partnerships

• Develop strong, long-term relationships with key stakeholders in assigned accounts
• Lead customer calls to answer questions, provide guidance, and drive successful outcomes
• Understand each client’s business goals and technical environment

Be the Go-To Technical Expert

• Serve as the primary technical contact for your accounts
• Troubleshoot complex issues and guide customers through resolutions
• Provide best practices, product training, and technical recommendations

Drive Product Adoption & Value

• Help customers fully leverage platform features and functionality
• Identify opportunities for optimization, expansion, and growth
• Share customer feedback with Product and Engineering to influence roadmap decisions

Lead Technical Projects

• Oversee implementations, data transfers, and other technical initiatives
• Ensure projects are delivered on time and within scope
• Coordinate across Support, Product, Engineering, and Sales teams

Contribute to Team Excellence

• Document processes, solutions, and technical knowledge
• Mentor junior TAMs and support onboarding of new team members
• Help refine TAM processes and occasionally lead team sessions

What You Bring

Technical Skills

• Working knowledge of SQL
• Experience with APIs and integrations
• Familiarity with Linux command line
• Experience with GitHub
• Scripting experience (Python preferred; Go is a plus)

Professional Strengths

• Strong technical troubleshooting and analytical skills
• Excellent communication skills — able to explain complex topics clearly
• Proven experience managing multiple projects and priorities
• Background in customer relationship management within a SaaS environment
• Organized, detail-oriented, and proactive

How Success Is Measured

• Customer satisfaction and feedback scores
• Retention and renewal rates across assigned accounts
• On-time completion of technical projects
• Cross-team collaboration and communication
• Ability to identify expansion or upsell opportunities

Preferred Background

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field
• 3+ years in Technical Account Management, Technical Support, or similar SaaS role
• Experience using CRM platforms and technical support tools
• Relevant technical certifications are a plu

Work Environment & Requirements

• Fully re