Technical Account Manager

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

The Technical Account Manager serves as the primary interface between CSA Travel Protection and the Vacation Rental Software Companies that are partners to CSA and the Vacation Rental Management Companies, managing the affairs of the partners to mutual benefit. The Technical Account Manager is responsible for the relationship, product integration, and partner management for Vacation Rental Software accounts. This position will work closely with the Customer Service, Claims, Accounting, Reconciliation, Marketing/ecommerce, Development teams, and the National Account Executives. The position requires occasional travel up to 25% and reports into the Senior Vice President, Travel Insurance Sales.

Principal Duties and Responsibilities:

• Assist National Sales Manager in maintenance and development of existing and new relationships with the VR Software accounts

• Work with the software companies to effectively market CSA product offerings to partners

• Work with National Account Executives to sign new partners with CSA

• Responsible for maintaining knowledge about assigned accounts and ensuring that client information is accurate across Company

• Help manage the online presentation of insurance within the VR software companies platform, booking engine, and websites

• Maintains services and cultivates the client relationship and works to expand new relationships within existing clients

• Track account interaction in CSA’s CRM system

• Provide single point of contact for account personnel, take ownership of any account issue quickly

• In-person visits to assigned accounts as required

• Assist National Account Executive with implementation of new account acquisitions

• Understand in depth the existing and potential markets and customers

• Build and maintain relationships with partners

• Draft and sign new software partner agreements

• Influence client decisions by open dialogue and trainings tailored to the needs of the client and their current business environment

• Analyze account sales results, detect trends and track results. Communicate report and develop plan with National Sales Manager based on this analysis

• Work to increase CSA Travel Protection’s market share within territory’s existing account base

• Effectively challenge the client to think strategically about solutions for their business challenges that result in additional produ