Technical Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Account Manager

What does a successful Technical Account Manager do at Fiserv?

As a Technical Account Manager you will support Tier 1 clients who expect world-class service, delivered by payments professionals who understand the industry, who know how to navigate Fiserv, and who are focused on helping them run and grow their business. The Technical Account Management team’s primary objective is to facilitate an exceptional service experience for Fiserv’s largest, most visible, and most complex clients. The Technical Account Manager will own technical client service firm-wide, providing a single point of contact for all technical needs.

What you will do:

• Shape new, innovative solutions together with product, business, and technology leaders.
• Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.
• Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
• Demonstrate client focus by providing future proof solutions and services that enable success for our internal and external clients.
• Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues including collaboration during significant production support events.
• Work directly with clients, vendor partners and 3rd parties, including face to face meetings with the stakeholders to support technical discussions and discovery.
• Navigate Fiserv technology on behalf of client which can include all Tech and Product groups across Fiserv and 3rd parties.
• Translate client’s business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.

What you will need to have:

• 8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)
• 3+ years experience in a direct client interaction for technical support and requirement gathering
• Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System
• Bachelor’s Degree and/or equivalent experience

What would be great to have:

• Working knowledge of Fiserv networking/connectivity architecture
• Working knowledge of card brand regulations
• Working knowledge of the Payment Facilitator (Payfac)/Market Place business model

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range:

$102,100.00-$142,300.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

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