Technical Account Manager

Hasura is seeking an experienced Technical Account Manager to be a go-to technical advisor for our Enterprise and Strategic customers post-sale, leading them through complex architecture and integration as they adopt Hasura and PromptQL. You’ll play a hands-on role in designing and implementing scalable solutions that fit seamlessly into their enterprise systems. More than just completing technical onboarding, you are a true business partner that will help customers navigate their AI transformation,unlocking the full potential of their data using AI and driving real business outcomes with PromptQL at the core.

What the role will involve:

• Act as our largest customer’s primary technical advisor, driving long-term architectural success and innovation

• Partner with customers to implement PromptQL into their existing enterprise environment and drive towards desired business outcomes

• Define and own a comprehensive delivery plan across all workstreams

• Identify and unlock new opportunities for Hasura to drive impact across the customer's broader business 

• Provide hands-on training and technical guidance to customer teams, enabling them to confidently manage, support, and scale Hasura internally

• Collaborate closely with Sales and Customer Success to align technical roadmaps with business objectives

• Take the lead on diagnosing, troubleshooting, and resolving technical issues quickly and effectively, keeping the customer’s success front and center

• Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer’s adoption of PromptQL

• Work with Product and Engineering teams to share feedback and shape future improvements that enhance the customer experience and deepen PromptQL adoption

• Contribute to the Hasura technical community by sharing insights and collaborating with peers, Product, and Engineering to elevate customer success across the board

Requirements:

• Experience in AI transformation and a solid understanding of LLM and the larger AI ecosystem

• API and custom data integration experience in a Hybrid or SaaS environment

• Technical debugging: log analysis, code analysis, end-to-end transaction tracing

• Networking expertise: a deep understanding of networking, including cloud and on-premise 

• Strong services and delivery experience, working across multiple projects at once 

• Hands-on experience with cloud and database technologies: Google Cloud Platform (GCP), Google Cloud SQL, Amazon Web Services (AWS), Microsoft Azure/SQL Server, Snowflake, MongoDB, and/or Oracle (MySQL), etc. 

• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders

Location:

Located in San Francisco Bay Area highly preferred

Compensation:

The compensation for this role ranges from $160,000 - $200,000 (including bonus) plus ESOPs.

Working at Hasura:

Hasura is transforming how businesses use AI. With our breakthrough PromptQL technology, we tackle our customer's most complex challenges and answer their hardest questions by fundamentally changing how AI interacts with their data. Unlike traditional approaches, PromptQL separates strategic planning from execution, enabling leaders to use AI to get accurate, explainable, and reliable outcomes at scale. Hasura is pushing our customers to think bigger, turning AI from a buzzword into a bottom-line differentiator.

Perks of working at Hasura:

• Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
• Equipment and Learning Allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
• Donation Matching: We have an annual donation matching fund to encourage a