Technical Account Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Account Manager in San Francisco, CA:

Job Duties: Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. Provide thorough root cause analysis on issues that could impact your customer in the future. Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. Oversee successful implementation Tableau Blueprint’s Agility arm.Build strong cross-functional working relationships with Sales, Engineering, and Product Management. Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Communicate with all required stakeholders on crucial support cases and high priority issues. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conferences.  Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Information Systems, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field), Information Systems).

Special Skill Requirements: (1) Incident triage; (2) Assignment and SLA management; (3) Gathering technical requirements and making recommendations; (4) Managing escalations; (5) Creating technical design documentation; (6) REST APIs; (7) HTML; (8) NodeJS; (9) SQL; and (10) Tableau. 

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.

Salary: $131,872.00 - $199,700.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-16438. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age,