Tech Project Manager for ServiceNow - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Technical Project Manager will be responsible for the management of multiple projects aligned to the ServiceNow platforms. The person in this role will be required to lead interactions with various stakeholders and develop the strategic implementation plan to complete the given project objectives. This role will also liaise between key technology and business partners across CTI and segments and will assist with compilation of accurate executive reporting and progress updates to key stakeholders.

Responsibilities:

• Producing accurate and timely reporting of project level summary, status and risks throughout the project life cycle and represent the technology team

• Lead a culture of innovation & experimentation, support full software lifecycle that incorporates the best of technology approaches & delivery methodologies

• Actively participate in brainstorming session and provide solid inputs to the team and ensure best practices are followed within the team.

• Validate detailed requirements, working through solutions and managing execution and rollout schedules, etc.

• Utilizes expertise and leadership skills to resolve issues to ensure project goals and requirements are met.

• With minimal information, assist the Development /Product leads in planning and estimation.

• Communicates with end-users to provide timely and accurate information and status updates.

• Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

• Should be adept in working with multiple stakeholders such as the business and others to clarify requirements, resolve conflicting priorities, remove impediments, and build quality processes.

• Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Help the program manager(s) by managing projects and budgets on monthly basis with tools such as Confluence and Jira for collaborative information sharing / tracking.

• Directly impacts the IT project leadership area through responsibility for delivery of end results

• Persuades and influences others through communication and diplomacy skills

• Applies sound and ethical judgment regarding personal behavior, conduct and business practices, as well as escalates, manages and reports control issues with transparency, as well as effectively supervise the activity of others and create accountability with others

Qualifications:

• Hands on experience with Service Now platform administration, configuration, and monitoring.