Tech Manager, Data Engineering - Application Support & Maintenance

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Tech Manager, Application Support & Maintenance of Enterprise Data oversees the operational support and maintenance of enterprise data assets in a managed services environment, engaging cross-functionally with other Technology teams. They provide clarity and direction to data teams delivering solutions within their respective portfolios to ensure data integrity. This role offers a flexible hybrid work environment, opportunities for empowerment, autonomy, and a chance to build a truly impactful career.

What You Will Do

• Hire, coach, and mentor individuals to build a strong cross-functional organization.
• Collaborate with technical teams to ensure that technical strategies, architecture guidelines, and standards are effectively implemented across architecture, development, DevOps, and other areas.
• Assist data leadership in enhancing data reliability, stability, and adoption.
• Oversee streaming and batch jobs, event-based data integration, and data platform tools.
• Bring innovative ideas that enhance the customer and colleague experience.
• Manage the end-to-end delivery of IT services, ensuring adherence to SLAs and client expectations.
• Proactively address service disruptions, escalations, and incident resolution to maintain high client satisfaction.
• Build and maintain strong relationships with technology vendors and service providers.
• Negotiate contracts, manage vendor performance, and drive cost optimization efforts.
• Collaborate with technical teams to optimize the technology stack for performance, scalability, and security.
• Stay updated on emerging data technologies and trends to foster innovation within the managed services environment.
• Ensure all operational activities comply with industry regulations, standards, and cybersecurity best practices.
• Implement robust security measures to protect client data and systems.
• Evaluate existing operational processes to identify areas for improvement, efficiency gains, and automation.
• Establish best practices and standard operating procedures to streamline service delivery.
• Cultivate a healthy, collaborative engineering culture aligned with company values.
• Engage with development, operational, and product teams to improve enterprise data support practices.

Skills You Will Need

Leadership and Mentorship: Ability to hire, coach, and mentor team members to foster a strong cross-functional organization. Experience in cultivating a collaborative engineering culture aligned with company values.

Technical Collaboration: Experience in collaborating with technical teams to implement strategies, architecture guidelines, and standards across various functions (architecture, development, DevOps).

Data Management Expertise: Knowledge of data reliability, stability, and adoption practices to assist data leadership effectively.

Innovation: Strong ability to generate and implement innovative ideas that enhance customer and colleague experiences.

Vendor Relationship Management: Ability to build and maintain strong relationships with technology vendors and service providers, including negotiating contracts and managing vendor performance.

Compliance and Security: Knowledge of industry regulations and cybersecurity best practices to ensure compliance and implement security measures.

Process Improvement: Skills in evaluating operational processes to identify areas for improvement, efficiency gains, and automation.

Effective Communication: Excellent communication and stakeholder management skills, with the ability to convey technical information clearly to senior business stakeholders.

Project Management: Ability to thrive in fast-paced environments, lead multiple projects, prioritize objectives, and communicate timelines effectively.

Ownership and Accountability: Enthusiasm for taking ownership of products/pr