Team Member for Meter Reading/Data Collection

Position Description

 

The primary role will involve supporting the Team Leader of Data Collection in various operational tasks within the section. In addition, there will be an opportunity to work closely with associated areas within ESB Networks such as Retail Market Services (RMS), Database, Meter Registration Service Operator (MRSO), Smart Metering and Revenue Protection. This role would suit an ambitious self-starter, interested in working in Wilton, Cork and intent on developing a career within ESB Networks.  

 

 

Key Responsibilities

 

• Working as part of a highly motivated multi-functional team to ensure the integrity of data in our database
• Managing Contractor meter reading activities on a day-to-day basis
• Validating Meter readings received in a timely fashion to support billing deadline with the Marketplace.
• Engage with Suppliers, customers and support contractors to reduce sites with a Long term no access across meter points.
• Resolve customer queries and complaints in line with our customer charter.
• Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self.
• Liaising closely with other business functions within Retail Market Services and ESB Networks
• Work in accordance with agreed guidelines, policies and procedures.
• Demonstrate flexibility and adaptability to change.
• The successful candidate will be involved with all aspects of the above work.

 

 

Experience and Qualifications

 

Essential

 

• Either a Third level qualification or equivalent work experience is essential.
• Excellent IT skills – Microsoft Word, Excel,
• Excellent communication skills and an ability to work effectively in a team
• Attention to detail is critical
• Excellent communication skills with a strong emphasis on customer focus and stakeholder management.
• Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail.
• Ability to make & implement decisions to achieve best practice.
• Willingness to learn and develop.  
• Strong teamwork skills.
• A high level of commitment and flexibility.

 

Desirable

 

• Knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS.
• Strong IT Skills incl. Microsoft SharePoint, Excel and Word.

 

 

Location

 

Wilton, Cork

 

ESB is committed to offering flexibility in ways of working and we call that Smart Working – combining digital tools with a culture of trust and empowerment to enable flexible and remote ways of working.

 

The successful candidate may combine remote / smart working within the jurisdiction, with attendance at base for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review.

 

  

Reporting to

 

Meter Reading Team Leader

 

 

Why ESB?

 

• Opportunity to lead and operate on frontl