Team Leader, Safe Options Support (SOS)

Description

Position: Team Leader, Safe Options Support (SOS) 

Function: Responsible for overall operations of the program. 

Reports to:  Senior Director for Safe Options Support (SOS) 

Location: Based in Midtown (Manhattan) with potential travel throughout NYC

Schedule: Mondays through Fridays (9:00am-5:00pm)

Tasks: 

• In partnership with the State Office of Mental Health and the central SOS Hub team oversee the creation of a multi-disciplinary SOS community support team; 
• On formation of the team manage management the day to day operations in accordance with internal and external regulatory standards and guidelines; 
• Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant; 
• Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospital, NYPD, Shelter operators and housing providers; 
• Facilitate case reviews on ‘members at risk’ with community partners and document recommendations; 
• Oversee and or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement; 
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care; 
• Ensures that internal and external regulatory agency standards and requirements are met; 
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire; 
• Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship; 
• Coordinate weekly staff schedules to ensure adequate staff coverage; 
• Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available; 
• Work with SOS HUB’s Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment; 
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences; 

Requirements

Essential Knowledge, Skills and Abilities:

• Experience working with homeless and/or precariously housed populations preferred but not required; 
• Experience managing and supervising program staff in a community mental health setting; 
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus. 
• Knowledge of counseling principles and methods for mental illness and substance use disorders; 
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff; 
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques; 
• Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients; 
• Ability to prepare accurate and timely reports; 
• Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint. 

Minimum Education and Experience Requirements:

Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population. Previous management and supervisory experience preferred.

Salary: $101,368 plus generous benefits.

Please include a resume, cover letter and contact information for 3 professional references.

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an inten