Team Leader-Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Key Responsibilities:

• Work in concert with key stakeholders in Risk; Strategy; compliance to action customer friction points and build strategies to enhance the customer journey.
• Handle Risk Customer escalation.
• Liaison for all relationship managers for escalation and inquiries from customers.
• Support working capital Credit teams through customer escalations and day to day operational support.  
• USCC point of contact for legal General counsel office team.  
• Facilitate weekly call listening sessions with TL’s in GCRO to align on call model and coaching needs.
• Liaison for USCC high balance open and CCSG cases.   
• Proactively creating communications for areas of focus within USCC Sunrise and Phoenix to improve performance.
• Partner with Risk and Strategy to create win-win solutions for USCC credit cases.
• Partner with the Business Development Team to enable profitable spend.
• Support completion of key projects for USCC.
• Compile and distribute monthly and YTD trend information to USCC Leadership.
• Produce analysis and commentary on key performance indicators across USCC (ACM, VIBES, etc.)
• Raise early warning indicators for production related issues, working with key stakeholders to ensure speedy resolution.

Minimum Qualifications: 

• • Excel, Power Point,  
  • Experience with CSP systems.
  • Experience with ROP system. 
  • Experience with Risk strategies.
  • Deep understanding and knowledge of USCC credit required 
  • 2 years’ experience project management required 
  • Project management end to end completion of projects.
  • Experience with Risk strategies.