Team Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

About Us:

Egencia started out by disrupting the business travel technology industry and we haven’t stopped since. We are purpose-built to provide the industry’s best travel management experience – and we’re continually investing to make it even better, faster, and easier for people to connect with confidence. Come help us shape what’s next in the world of business travel technology.

Egencia makes business travel better. Combining technology and service, we build a seamless experience, where companies have access to a user-friendly interface, diverse travel options, and 24/7 global support. Join our mission and help us take the next steps in redefining the world of business travel.

Schedule: Monday - Friday: 9:30am - 6:00pm PST

Key accountabilities

People

• Act as the People Leader for all Travel Consultants in the team
• Coaching – provide regular, documented coaching to team members, ensuring all are meeting or exceeding performance targets
• Monitor, review and coach to all KPI metrics at the individual and team level
• Investigate service and quality errors, provide coaching and feedback
• Manage underperformance on a timely basis, engaging the employee when developing Performance Improvement Plans and formal warnings, working in partnership with HR as applicable
• Analyze and act on CSAT performance, identify actions and communicate results

Skills and Experience

• People Leadership – Managing a team of Travel Consultants
• Passion for coaching with excellent questioning and listening skills
• Solution orientation, coaching employees to find their own solutions
• Relationship building and management
• Customer service focus
• Focus on customer and data driven decision-making
• Technical savvy a must, Sabre or other GDS skills a plus.
• Experience working in a client first environment
• Experienced in meeting and achieving financial metrics and service targets
• High volume, rapidly changing and demanding service environment
• Business Travel or Travel Services desirable but not essential

Requirements:

• Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure.
• Capable of prioritizing, multi-tasking, and handling high volume effectively.
• Ability to delegate to and prioritize tasks for others.
• Presentable, flexible, proactive and with a desire to succeed.

Why Join Egencia?

Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.

Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our culture:

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

If this all sounds like something you’d like to jump on-board with visit Egencia.com or check us out on LinkedIn, Twitter, and Facebook.

Egencia is wholly owned by American Express Global Business Travel (GBT). GBT is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel”, “American Express", and the American Express logo are trademarks of American Express and are used under limited license. “American Express Meetings & Events” is a division of GBT.

     

Location

United States

     

     

The US national annual base salary range for this position is from $45,000 to $83,000.  The national range provided includes the base salary that Egencia expects to pay for the role.  Actual base salary will be based on factors incl