Team Leader - Air Freight

Join our “Budapest Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

 

Job Title: Team Manager - Air Freight

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will manage multiple levels of customer interaction and serve as a single point of contact to one or more of DHL Global Forwarding’s large strategic customers with customs brokerage business across multiple countries, with a focus on innovative solutions, business growth, profitability, and customer loyalty.

 

In this role, you will have the opportunity to lead a team of professionals, aligned with a service line, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team.

 

Key Responsibilities:

• Contribute to develop Air freight operations strategy in line with business strategy and requirements, global guidelines and policies
• Lead deployment of Air freight operations plans and budgets, and achievement of productivity targets and measures to provide air freight forwarding for internal and external customers
• Develop and execute plans for Air freight operations products in areas such as perishables, pharmaceutical, aviation, etc.
• Lead implementation of tight financial control and maintenance of operating protocols 
• Explore alternatives to enhance service, secure cost-effective and competitive capacity, and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets
• Lead pricing activities and responses to enquiries in a timely, efficient and globally competitive manner, guide regions/ countries on pricing, and monitor timely and accurate updating of local tariff
• Stay updated on country specific information to enable quick responses to specific network queries
• Develop and maintain business relationships with customers through regular customer visits
• Review account performances to win new/ additional and retain existing business, and provide regular insights to management
• Draft plans, train and deploy staff and their discipline within airfreight operations 
• Study issues, determine opportunities and implement best practices for airfreight operations focusing on increasing effectiveness and efficiency
• Use available tools to proactively monitor and improve performance
• Conduct regular dialogues with team to review quality and performance levels vs targets

   

Required Skills/Abilities:

• Minimum 4 years of team leadership experience preferred
• 5+ years’ experience in logistics/BPO preferred
• CW1 knowledge is strongly preferred
• Fluent in English (verbal and written)
• Excellent interpersonal skills.
• Strong analytical skills
• Computer knowledge (word, excel, power point)
• Influencing skills to persuade others and gain support for ideas and approaches.
• Strong planning and organizing capabilities to set and achieve goals effectively
• Customer-oriented mindset with the ability to understand and meet business partners' needs

 

Apply now and embark on an exciting journey with us! We offer:

• As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
• Annual bonus – based on achievable KPIs
• Extensive cafeteria package
• Hybrid working model
  
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes,
  and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding