Team Lead, ServiceNow Engineering

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.

• Secure financing in minutes using Carvana’s in-house service or their own bank.

• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do. 

About the team and position

The ServiceNow Team Lead plays a crucial role in the design, development, and management of ServiceNow solutions to meet organizational goals and optimize business processes. This position involves providing technical leadership to a team of ServiceNow administrators and developers while collaborating with cross-functional teams and stakeholders. The ServiceNow Team Lead ensures that all solutions align with organizational objectives, meet security and compliance standards, and deliver incremental business value through the efficient implementation of workflows and automation processes.

What you’ll be doing

Leadership & Team Management:

• Lead and mentor a team of ServiceNow developers and administrators.
• Facilitate Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
• Drive adoption of Agile best practices to ensure a collaborative, high-performance team environment.

Solution Design & Implementation:

• Define ServiceNow platform strategy, architecture, design, and best practices.
• Oversee the implementation, configuration, and maintenance of ServiceNow modules, including ITSM, ITOM, ITAM, FSM, and others.
• Manage the development of workflows, custom applications, and integrations with other enterprise systems.

Collaboration & Communication:

• Work closely with business stakeholders and technical teams to gather and translate requirements into technical solutions.
• Serve as the point of contact for ServiceNow-related initiatives and coordinate with other departments to ensure alignment.
• Maintain thorough documentation of technical designs, processes, and decisions.

Performance Optimization & Governance:

• Monitor platform performance and proactively address issues to ensure optimal functionality.
• Implement best practices, governance, and security standards across ServiceNow solutions.
• Plan and manage system upgrades, ensuring minimal disruption to business operations.

Incremental Value Delivery & Continuous Improvement:

• Guide the team in delivering value through DevOps pipelines and continuous integration.
• Evaluate emerging ServiceNow features and technologies to improve platform capabilities.
• Promote knowledge management by organizing and optimizing knowledge articles.

Compliance & Security:

• Ensure all solutions meet security protocols and government regulations.
• Collaborate with internal teams to maintain data security and system integrity.

What you should have

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s is a plus).
• 5+ years of experience in ServiceNow administration and development.
• 2+ years of experience in an IT leadership role.

Technical Skills:

• Expertise in ServiceNow modules such as ITSM, ITOM, ITAM, FSM, and CMDB.
• Hands-on experience with ServiceNow App Engine, Flow Designer, and IntegrationHub.
• Proficiency in scripting languages like JavaScript, Glide API, and web services (REST/SOAP).
• Familiarity with ITIL frameworks and CI/CD pipelines.
• Knowledge of cloud-native applications, SaaS environments, a