Team Lead, Lead Generation

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is the premier tour and activity software company in the world, and is only continuing to grow. With a highly customizable product, best-in-class support, and clients operating in dozens of countries around the world, we take pride in what we offer to tourism businesses of all shapes and sizes. Our clients’ businesses might consist of Cooking Classes in Italy, Instagrammable Pop-up Attractions in California, Adventure Hikes in New Zealand, and everything in between.

This role sits on our Lead Generation team and plays a pivotal role in driving regional productivity, maintaining data quality, and ensuring smooth operations across the team. Reporting to and working closely with the Lead Generation Manager, this role requires strong leadership, impeccable organizational skills, and the ability to support and develop team members. You will oversee daily tasks, manage process improvements, and collaborate with multiple stakeholders to achieve optimal lead generation outcomes.

What you’ll do here:

• Lead and monitor the regional team’s performance, ensuring top productivity and adherence to defined metrics.
• Oversee quality control within the CRM and internal Airtable bases.
• Set expectations and manage team members by aligning on process changes, setting individual performance expectations, and performing administrative tasks (e.g., compliance courses, Workday data entry, PTO tracking).
• Maintain and improve upon our outbound lead generation efforts and systems, including identifying areas for enhancement or efficiency gains, brainstorm solutions, and implementation of process updates.
• Act as your region's point of contact and subject matter expert regarding all things lead generation.
• Collaborate with Senior Specialists to uphold a unified global strategy and evenly distribute responsibilities.
• Maintain open lines of communication with crossfunctional teams and stakeholders to uphold lead qualification criteria and pipeline standards.
• Lead your regional team meetings and conduct regular one-on-one meetings with direct reports, setting clear objectives, maintaining a detailed agenda, and supporting professional growth.
• Champion and encourage an innovation mindset and skill-building aligned with departmental goals.

Requirements:

• Has a minimum of 3 years of experience in lead generation.
• Proven experience guiding teams and delegat