Team Lead

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for talented Part-Time Team Leads that will contribute to a profitable and customer-centric environment through management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development

LEADERSHIP & TEAM MANAGEMENT

• Supports the store leadership in recruiting, hiring, and retaining top talent 
• Supports the store leadership in creating and maintaining a succession strategy
• Fosters a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.

TRAINING & DEVELOPMENT

• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members 
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information 

VISUAL MERCHANDISING 

• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed 
• Support store presentation through sell through and markdown cycles 
• Maintain in-store marketing elements and accurate presentation of store collateral 
• Work with store leadership to ensure schedule is reflective of visual set times for product launches 
• Partner with store leaders for new hire visual training 
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props 

BUSINESS OPERATIONS

• Facilitates the sharing of product knowledge
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Upholds expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 1-2+ years Retail Management experience
• Available to work 15-25 hours per week
• Exceptional leadership, selling, and customer service skills
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements:

• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. 
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Part-Time Benefits:

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

The hourly rate for this position is $17- $18. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and t