About the Team

Inside Post Sales is an organization motivated to ensure the retention, satisfaction and growth of our SMB Partner base. Our Merchant Success team is composed of account management and growth solution professionals located dominantly in the Phoenix, AZ area.

About the Role

As a Success leader of our Inside Post Sale team, you will oversee a group of 8-10 Success Managers that work with our most valuable businesses. You will have oversight over the performance and development of a core segment of DoorDash's business. You will provide guidance for a team pursuing both retention and account management goals.

You’ll report into our Senior Manager, SMB Account Management where you’ll have direct access to all you’ll need to grow your career to the next level.  We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Lead - Oversee a group of Success Managers delivering customer growth, long-term relationships, and product portfolio adoption
• Drive - Ensure standards of Key Performance Indicators (KPIs) are met by all individuals on the team to support consistency in experience throughout the department
• Project Manage - Serve as DRI on projects, pilots, and topics of interest. Lead with curiosity and research to strategize, build, launch, and maintain department efforts
• Build - Interview, hire, and train qualified candidates in the Phoenix area to help grow this growing team

We're excited about you because… 

• You have 4+ years of inside sales experience in Success Management capacity
• 2+ years of experience leading a team of account management professionals or 2+ years of enterprise/national brand experience
• You have excellent performance management skills
• You have experience leading projects

Why You'll Love Working at DoorDash

We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.

We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.

We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partne