Team Lead, Front Office

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara is hiring a Team Lead, Front Office in the Virginia Beach, Virginia area

This is a Full-Time Day shift opportunity with GREAT BENEFITS!!!

The Team Lead, Front Office supports business/clerical work within the practice. Subject matter expert for all front-end operations.

Collaborate with the Practice Manager and Assistant Practice Manager to ensure practice is run efficiently and effectively with business operations.

Can assume responsibility, leadership and accountability for daily front-end clerical operations to include attending meetings and training for all front-end related work, revise physician schedules, prepare departmental statistics, and other clerical related duties as determined by the practice manager.

Educates and supports employees with clerical and front-end process and workflows.

Acts as SME for new process rollouts. Performs special work assignments as needed.

Supports Practice Manager, Director and other leadership team members as needed.

Collaborates with cross-departmental/divisional teams to achieve goals.

Takes initiative and implements new processes independently.

Acts as a role model for the clerical team and subject matter expert in clerical areas.

Qualifications

High School Diploma or equivalent is required.

At least 3 years of Customer Service/Medical office experience is required.

2 years of college education or equivalent preferred.

1 year of Supervisory experience preferred.

Benefits

Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more. 

Plus, Sentara just added MORE benefits that support your and your family's needs.

 Ask about our Student Debt Program!

For more information about our employee benefits click Benefits - Sentara (sentaracareers.com) 

Sentara is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.

We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.

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Job Summary

The Clerical Team Lead supports business/clerical work within the practice. Subject matter expert for all front-end operations. Collaborate with the Practice Manager and Assistant Practice Manager to ensure practice is run efficiently and effectively with business operations. Can assume responsibility, leadership and accountability for daily front-end clerical operations to include attending meetings and training for all front-end related work, revise physician schedules, prepare departmental statistics, and other clerical related duties as determined by the practice manager. Educates and supports employees with clerical and front-end process and workflows. Acts as SME for new process rollouts. Performs special work assignments as needed. Support Practice Manager, Director and other leadership team members as needed. Collaborate with cross-departmental/divisional teams to achieve goals. Takes initiative and implements new processes independently. Acts as a role model for the clerical team and subject matter expert in clerical areas.

Two years of college education or equivalent preferred. One year of Supervisory experience preferred.

Qualifications:

HS - High School Grad or Equivalent (Required)

Customer Service, Medical Office

Skills

Communication, Leadership, Microsoft Excel, Microsoft Word, Service Orientation, Time Management

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at