Team Lead, Aircraft Maintenance

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

 

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days, and much more. We don’t want you to live to work, we want you to work and live.

 

What you can expect as a Team Lead, Aircraft Maintenance Technician at West Star:

The Team Lead's responsibility is to supervise a team and direct project flow. In addition to human resource skills, this position requires extensive knowledge of engine and aircraft systems, including the ability to troubleshoot in the areas of hydraulic, pneumatic and electrical systems. This position also supervises the inspection of aircraft or mechanical systems. Job duties will vary each day and will encompass projects as coordinated with the Program Manager. Will be required to work independently and lead multiple projects. Will have direct customer contact and supervise programs and customer sales.

 

You will be ESSENTIAL to many FUNCTIONS, including:

• Team Management: Supervise, mentor, and guide a team of aviation maintenance and services technicians. Foster a positive work environment, encourage teamwork, and enhance technician skills through on-the-job training and performance coaching. Participate in hiring and disciplinary matters while conducting quarterly performance assessments and providing feedback. The ideal candidate is a potential successor to the Program or Project Manager and will receive mentoring as well.
  
  
• Program Operations: Provide daily oversight of assigned technicians, including setting technician work schedules and supporting aircraft deliveries. Review time charges and manage daily manpower scheduling. Collaborate with assigned leads to ensure adequate manpower, parts, and other resource needs for project success. Partner with other team leads to adjust manpower by team to meet program goals and aircraft schedules.
  
  
• Compliance and Safety: Ensure strict adherence to aviation regulations, safety protocols, and company policies to maintain a safe working environment for all team members and customers.
  
  
• Quality Assurance: Conduct regular audits and inspections to ensure the highest standards of service delivery and compliance with company quality assurance guidelines.
  
  
• Training and Development: Coordinate and conduct training programs to equip team members with the necessary skills and knowledge to perform their duties effectively and build skill proficiency. Process Improvement: Identify areas for process enhancement and implement strategies to optimize team workflows, efficiency, and overall productivity.
  
  
• Resource Management: Oversee the maintenance of service center tools, equipment, and hangar spaces to ensure adequate availability and proper storage and working order. Address concerns and needs promptly with the Program Manager.
  
  
• Reporting and Documentation: Ensure all assigned team members maintain accurate and up-to-date records of activities, including work orders, R&I forms, parts tags, resolutions, reports, and relevant documentation.
  
  
• Communication: Effectively and clearly communicate (i.e., speak, write, read) in English.

Qualifications

What You’ll Need to Bring:

Your Education:
A high school diploma or equivalent, along with an Airframe and Powerplant License, is required. Aircraft-specific factory training is preferred. A valid driver’s license approved for airline travel and/or a current passport is also ideal but not mandatory.

Your Experience:
5-10 years of aircraft maintenance experience.
8-10 years of turbine aircraft experience.
Experience supervising four or more team members.
Familiarity with FAA paperwork, work orders, and billing processes.
Customer contact experience is preferred.

Your Initiative:
We’re seeking team players who are self-motivated and can perform well in a fast-paced environment, where meeting deadlines and managing time constraints are common. Leading, motivating others, and handling customer interactions, including conflict resolution, will be part of the role.

Your Sense of Responsibility:
Attend work daily as sch