TDM Operations Sr. Associate - Remote Eligible

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The TDM Operations Senior Associate will support the planning, development, and implementation of onboarding and learning & development programs. This includes working closely with various stakeholders within the learning team, as well as key partners in other departments, in analyzing, designing, developing, implementing, and evaluating the operational processes, policies and technology needed to support in-person and virtual learning programs. Primary responsibilities include consulting with key stakeholders to plan and execute onboarding and learning events. The TDM Operations Senior Associate will be responsible for creating and executing project plans, preparing status reports, updates and communications, assisting others through development and implementation, and reviewing effectiveness. The TDM Operations Senior Associate will also work on special projects related to the learning strategy.

ESSENTIAL DUTIES:

• Responsible for creating and executing multiple learning program project plans; including the development of timelines in sufficient detail to meet established deadlines for department operations. Resolves and/or escalates issues in a timely fashion. (30%)
• Serves as consultant and advisor to key stakeholders, to collaborate on and define solutions that support consistent cross-functional or cross department operations. (25%)
• Proactively analyzes department operations, identifying gaps and areas of opportunities. Offers creative solutions and tools to enhance operational excellence. This includes the processes, workflows, and governance for the learning team, enterprise, and external sharing sites and other learning technologies. (15%)
• Researches, attends learning, and stays connected to internal and external networks to stay current on trends and potential solutions for efficiencies(10%)
• Performs regular maintenance on sites and tools, to include (but not limited to):Working with appropriate stakeholders, to revisit and review content and ensure relevance, Monitoring usage, Ensuring workflow and tasks are functioning appropriately, Monitoring and updating metadata as needed, Maintaining permissions  (15%)
• Other duties as assigned.  (5%)

MINIMUM QUALIFICATIONS:

EDUCATION/CERTIFICATIONS

• Required: Bachelor's degree or equivalent experience
• Preferred: Degree in communications, education, instructional design, human resource development, or related area;

TECHNICAL/SOFT SKILLS

Required:

• Proficiency with Microsoft SharePoint, PowerPoint, Word, Excel
• Action orientation
• Strong interpersonal and communication skills
• Strong problem solving skills
• Strong analytical skills
• Strong organization skills
• Ability to respond and be adaptable to changing priorities

EXPERIENCE

 Required:

• Two to three years of client service experience
• Practical knowledge of training implementation and employee development
• Managing projects and stakeholders
• Client service and issue resolution• Compiling and reviewing data to make business decisions

LEADERSHIP SKILLS

Required:

• Ability to work with individuals from multiple levels within the organization
• Ability to manage multiple projects, plan project timelines, and lead projects to completion
• Excellent communication skills
• Ability to provide and receive feedback

At RSM, we offer a competitive benefits and compensation package for all our people.  We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits