Tax Delinquency Processor II

The Tax Delinquency Processor II oversees the timely procurement and accurate reporting of prior year tax information with minimal prioritization and direction from supervisor.

Procurement of Prior Year Tax Information:

• Reviews pre-cycle requirements and communicates critical instruction and deadlines to all support team members
• Contacts taxing authorities to request necessary delinquent information/listings and works with necessary support team to ensure data is keyed for reporting
• Complies with department policies regarding check requests and mailout processing
• Performs and documents regular follow-up attempts, noting date, contact name, and brief recap of events
• Provides clear and appropriate instruction to procurement teams assisting with delinquent procurement efforts
• Provides clarification and direction as needed to complete assigned work orders
• Tracks & monitors the receipt and processing of manual tax information and automated tax amount files to ensure tax amount reporting by scheduled delivery dates
• Targets procurement of fall-out exception items following manual procurement or automated file load. Procurement methods may include contacting Agency ID via phone, fax, e-mail, or website extraction with regular follow up to ensure completion
• Executes reporting of taxing authorities for annual delinquent cycles
• Evaluates and maintain critical data elements in Delinquent Agency profiles

Delivery of Prior Year Tax Information:

• Prioritizes tasks to ensure 99.00% Delinquent Reports are complete and delivered to customers on or before the scheduled calendar event month
• Ensures reporting cycles are included on weekly reporting agenda and final reports are submitted as scheduled

Quality Control:

• Adheres to established process workflow and checklist formats
• Responsible for the review and verification of agency quality control and preliminary reports
• Compiles end-of-month compliance report showing clear start and subsequent follow-up dates with recap
• Ensures the Agency Profile System and Reporting Calendar information is updated and accurate
• Maintains appropriate pre-cycle and audit documentation, as per department policy

This position will perform other duties as assigned based on the needs of the department.

 

Core Competencies:

• Proven experience working in a fast paced, high volume, customer-focused environment
• Effective verbal and written communication skills
• Time management and problem-solving skills
• Ability to meet deadlines accurately and timely
• Willingness to effectively assist other team members as needed
• Ability to work with Supervisor in design, compilation, and review of productivity metrics

Required Education & Experience Education:

• High School diploma or equivalent
• Proficiency with Microsoft Office applications including Outlook, Word and Excel
• 2-3 years property tax research experience

Preferred Education & Experience:

• Associates Degree
• 4-5 years property tax research experience

Salary Range: $16.96 - $20.08